To people in Europe and North America, the call center operators, data entry clerks and telemarketers performing outsourced work for the West may seem like the sweatshop laborers of the information age, toiling long hours for meager pay.


But an international alliance of unions that wants to organize them is finding a very different reality in India: Many think of themselves as members of a relatively well-paid, respected professional elite in no need of a union’s protection.


For this complete story, please visit Call Center Employees Resist Unions.


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