GENESEO, N.Y. -- Coast Professional, Inc. (Coast) is pleased to announce the promotion of Mr. William Washburn to Vice President of Operations. As Vice President of Operations, Mr. Washburn will be responsible for managing Coast's collection departments across all locations and overseeing operational activities of the company in accordance with company policies, goals, and objectives. Mr. Washburn is an experienced leader who will manage the operations of the company’s large collection contracts, including achieving performance targets, identifying areas for process improvement, and team performance. He will oversee approximately 200 operational staff and five directors.
Mr. Washburn has worked in the collection industry for 20 years. He began his career in 2003 as a Collector. He quickly demonstrated leadership qualities and was promoted several times, eventually becoming a Senior Collections Manager. Mr. Washburn joined Coast in 2017 as Manager of Operations and advanced to Senior Director of Operations in 2020.
"Bill is a solution-oriented, ambitious leader with a strong work ethic. His drive to succeed is second to none,” stated Jonathan Prince, Chief Executive Officer. “Bill has proven his ability to manage top-performing, compliant teams, while building strong bonds with staff and clients, and effectively adapting to change. Over his six years with the company, Bill has become an integral member of our executive team. Congratulations, Bill, on this outstanding accomplishment.”
Mr. Washburn resides in Rushford Lake, NY and enjoys spending his spare time out on the water with his family.
About Coast Professional, Inc.:
Coast Professional, Inc. is a full-service accounts receivable management and contact center company dedicated to respectful and ethical communication with consumers. Coast provides essential call center services to hundreds of clients including federal, state, and county governments; higher education institutions; municipalities; and courts. Coast is an eight-time honoree on the Inc. 5000 list for America’s Fastest-Growing Private Companies provided by Inc. Magazine and in 2021, was recognized for the sixth time as one of the “Best Places to Work In Collections” by insideARM.com and Best Companies Group. Since 1976, Coast has worked closely with clients to increase recoveries by assisting consumers in resolving their financial obligations. Coast’s success is exemplified by exceptional recoveries, superior service, and dedication to the highest levels of compliance. More information about Coast can be found at www.coastprofessional.com.