GENESEO, N.Y. -- Coast Professional, Inc. (Coast) is excited to announce the promotion of Mr. Samuel A. Thelen to Vice President of Information Technology. In his new role, Mr. Thelen will be responsible for guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection, and endpoint protection. His experience and deep understanding of industry best practices will enable him to identify, recommend, develop, implement, and support new processes, tools, and solutions to achieve better business results.Samuel A. Thelen

Mr. Thelen has 23 years of Information Technology experience. He began his career in 1995 as a UNIX Systems Administrator in the United States Marine Corps where he was awarded a Navy and Marine Corps Commendation Medal for Outstanding Service. After five years of military service, Mr. Thelen held IT supervisory positions including Infrastructure Manager/Senior Systems Engineer, Team Lead, and IT Architect. He has been responsible for network infrastructures, enterprise messaging and archiving, database deployment, data backup systems, and project management methodologies.

Mr. Thelen joined Coast in 2019 as Director of Information Technology and Architecture. He was later promoted to Senior Director of Information Technology where he has proven to be an inspiring leader who thrives in challenging, complex computing environments delivering high level design. He has instituted policy and standards, and improved Architecture’s overall capabilities.


“I would like to personally congratulate Samuel on this well-deserved promotion,” said Annmarie Buchanan, Chief Information Officer & Chief Information Security Officer. “Since joining Coast, he has demonstrated exemplary leadership skills and consistent success. His ability to overcome obstacles and develop comprehensive solutions to complex problems are second to none.”

Mr. Thelen resides in the Niagara Falls area in upstate New York. In his personal time, he enjoys volunteering with the Boy Scouts of America where he serves as Scout Master.

About Coast Professional, Inc.:

Coast Professional, Inc. is a full-service accounts receivable management and contact center company dedicated to respectful and ethical communication with consumers. Coast provides essential call center services to hundreds of clients including federal, state, and county governments; higher education institutions; municipalities; and courts. Coast is an eight-time honoree on the Inc. 5000 list for America’s Fastest-Growing Private Companies provided by Inc. Magazine and in 2021, was recognized for the sixth time as one of the “Best Places to Work In Collections” by and Best Companies Group. Since 1976, Coast has worked closely with clients to increase recoveries by assisting consumers in resolving their financial obligations. Coast’s success is exemplified by exceptional recoveries, superior service, and dedication to the highest levels of compliance. More information about Coast can be found at

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