Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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Will My Calls Be Blocked on July 1?

14 June 2021

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What it Takes to Get a Green Checkmark Displayed With Your Call: Understanding Termination

19 April 2021

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What it Takes to Get a Green Checkmark Displayed With Your Call: Understanding Authentication

7 April 2021

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What You Need to Know About Caller ID Authentication

11 March 2021

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Debunking the June 2021 STIR/SHAKEN Deadline: Will it Impact Your Calls?

4 March 2021

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The Road to Contact Tracing is Not So Smooth

29 June 2020

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Could There Be a Light at the End of the Constant Tunnel of Audits and Exams?

25 July 2018

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Call Center Worker and Consumer Protection Act Continues to Build Support

17 July 2018

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Diversify, or Suffer the Consequences

4 June 2018

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Bill Requiring Offshore Agents to Disclose Location Still Lives

21 March 2018

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Vendor Scorecards: Overdue for a Re-think?

26 February 2018

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What Happens When a Whale Gets Swallowed? The Potential Sale of Tenet Healthcare Could Significantly Impact U.S. ARM Companies

25 September 2017

Long Arms of the CFPB Don’t Exclude Healthcare Providers

24 August 2017

Empereon-Constar And HQC LLC Announce Joint Venture

16 August 2017

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Oregon’s District Court: Collection Agencies’ Omissions Don’t Automatically Equal Malevolence

15 August 2017

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ED Cancels Student Loan Servicing Solicitation; Announces “Next Generation” Plan

2 August 2017

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Gatestone & Co, Inc. – Notice of Acquisition, effective June 30, 2017

5 July 2017

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29 June 2017

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3 Overlooked Traps for First Party/Early Out Servicers (podcast)

27 June 2017

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Offshore Collection Work May Soon Carry New Consequences

9 March 2017