Debt collectors are regulated by the FTC on the federal level. At the state level, attorneys general are typically responsible for enforcing state and federal laws. A few local governments also separately regulate debt collectors. The laws that govern the ARM industry are civil, meaning that liability is almost always monetary. So a state’s attorney general will not file criminal charges against a debt collector accused of violating the law, rather, he/she will sue for damages. Collection laws include federal and state statutes that govern the proper operation of companies and personnel that work in the debt collection industry. The most comprehensive collection law is the Fair Debt Collection Practices Act (FDCPA). Other federal laws that collectors must follow include the Fair Credit Reporting Act (FCRA), the Telephone Consumer Protection Act (TCPA) and the data security requirements of the Gramm–Leach–Bliley Act (GLBA).

See all Topics

Regulatory Pressure Leaves Data Furnishers on the Hook to Make Data Accuracy and Quality a Top Priority

17 March 2015

Mike Ginsberg to Moderate a Roundtable at the iA Institute's Larger Market Participant Summit

17 March 2015

Collection Agency Fighting FTC Order to Shut Down

16 March 2015

CFPB's Winter Supervisory Report Reveals New Issues in Debt Collector Examinations

12 March 2015

Compliance is Built-In -- What do you have in place for NYCRR 1?

11 March 2015

Industry Veterans Provide the Inside Rap on UDAAP Webinar Hosted by DBA International

11 March 2015

Collector Layoffs Proceed at ED Contractors as Obama Announces Student Loan Changes

10 March 2015

CFPB Study Finds that Arbitration Agreements Limit Relief for Consumers

10 March 2015

Judge Approves Third Largest TCPA Settlement Ever with Credit Card Issuer

9 March 2015

Consumer Advocate Wants to End Debt Sales with Warranty Disclaimers

6 March 2015

CFPB Reform Bill Introduced in House Designed to Pass Congress

5 March 2015

CFPB to Host Public Field Hearing on Arbitration

5 March 2015

Circuit Court Rejects FDCPA Claim Based on Alleged Invalid Proof of Claim

4 March 2015

The Impact of CFPB's UDAAP Authority on Creditors and First Party Debt Collectors

4 March 2015

Debt Buying Giants Reach New Heights, But Disclose CFPB Investigations and Possible Impacts

3 March 2015

Department of Education Ending Contracts with Five Student Loan Collection Agencies

1 March 2015

FTC and New York AG Team Up in Actions Against Two Buffalo Debt Collection Scams

27 February 2015

Legal Symposium with New York Regulators Clarifies New Debt Collection Rules in the State

27 February 2015

FDCPA Lawsuits Up in January and TCPA Claims Down, Reversing 2014 Trends

26 February 2015

Court Expands FDCPA's "Least Sophisticated" Standard to Include Attorneys

25 February 2015