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A person holding a mobile phone that appears to have illustrated white charts, graphs, and dollar signs popping out of it [Image by creator ra2 studio from AdobeStock]

5 Ways to Improve Your Consumer Communication Preference Strategy

5 May 2021

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CFPB has Busy April - Reaches Agreements for Fines and Penalties with Two Organizations

21 April 2021

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Ten Blind Spots to Avoid When Implementing Digital Technology (sponsored)

20 April 2021

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Regulation F FAQ: Disputes

24 March 2021

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Thinking Differently: How Unifund Innovates

23 March 2021

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Dancing to Their Own Tune: Empowering Consumers Through Self-Service

16 March 2021

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Just Released - New Agenda for iA Strategy & Tech 2021

16 March 2021

4 Businesspeople in a thinking pose, each with a question mark floating above their head [Image by creator metamorworks from AdobeStock]

Executive Q&A: Amy Perkins Talks With Brad McCurnin of Harvest Strategy Group

15 March 2021

A binder that says "Guidelines" on the spine sitting on a desk with a pen, calculator, and open binder [Image by creator DOC RABE Media from AdobeStock]

RMAi Provides Guidance on Federal Stimulus Funds

15 March 2021

A sea of small white paper boats "swimming up stream", with one blue boat swimming off to the side [Image by creator Worawut from AdobeStock]

The Keys to Your Strategy in the Face of Covid, a New CFPB, and Advancing Technology

2 March 2021

A binder that says "Guidelines" on the spine sitting on a desk with a pen, calculator, and open binder [Image by creator DOC RABE Media from AdobeStock]

CFPB Taskforce Report (Part 2): The 19 Focus Areas and 102 Recommendations of Volume 2

7 January 2021

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FTC settles first enforcement action targeting “debt parking”

14 December 2020

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Has the Definition of Consumer Changed? Insight from Research Assistant

24 November 2020

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Next COVID Package Negotiations: What's the Likelihood?

23 November 2020

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Now that the Debt Collection Rule is Final – How are You Changing Your Communication Strategy? And should you? (sponsored)

16 November 2020

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The Puzzle Box That is the Validation Notice Provision in the CFPB's New Rules

5 November 2020

A sea of small white paper boats "swimming up stream", with one blue boat swimming off to the side [Image by creator Worawut from AdobeStock]

Who is REALLY Your Customer? How You View this Changes Everything.

22 October 2020

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Credit Eco To Go: The Digitization of Financial Services is Here

15 September 2020

A sea of small white paper boats "swimming up stream", with one blue boat swimming off to the side [Image by creator Worawut from AdobeStock]

It’s Time to Think Differently About the Possibilities of Text Communication

31 August 2020

A sea of small white paper boats "swimming up stream", with one blue boat swimming off to the side [Image by creator Worawut from AdobeStock]

Neither Snow Nor Rain Nor Heat Nor Gloom of Night: Debt Collection and the USPS

26 August 2020