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Two binders that say "procedure" and "policies" sitting on a stack of flow charts [Image by creator vinnstock from AdobeStock]

“Routine Practice Evidence” Carries the Day for TCPA Defendant on Summary Judgment

22 September 2022

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Hunstein Isn't Over: 4 Things You Need to Know

12 September 2022

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UDAAP Frenzy: The CFPB’s Focus on Data and Why it Matters to the ARM Industry

30 August 2022

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Your Problems Come on Two Legs: Managing Consumer Complaints [Podcast]

24 August 2022

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4 Vendor Management Best Practices for Collections and Recovery

18 August 2022

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CFPB Releases Reg F Guidance

2 August 2022

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Washington Court Sides with Hunstein Copycat; Rejects Main Industry Defenses

15 June 2022

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CFPB Says ECOA Applies to an Accounts Full Life Cycle, including Collection Procedures

10 May 2022

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Why the CFPB’s Expansion of its UDAAP Authority to Target Discrimination Requires Rulemaking

5 May 2022

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Is Express Revocation Necessary? District Court Finds Genuine Dispute of Material Fact Regarding TCPA Consent, Absent Evidence of Express Revocation

3 May 2022

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CFPB Claims Oversight Over More Entities Including Fintechs; Says it Will Publish Supervisory Determinations

26 April 2022

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Why ARM Companies Must Operationalize Reg F Compliance Now

19 April 2022

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CFPB Says its UDAAP Authority Includes Ability to Review for Discrimination; Updates UDAAP Exam Procedure

22 March 2022

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CFPB Revises Debt Collection Exam Procedure

14 March 2022

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CFPB Scrutinizes Auto Lending, Repossessions, and Collections

8 March 2022

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Court Finds Text Messages Do Not Qualify As Artificial or Prerecorded Voice Messages Under the TCPA

7 March 2022

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Amendments to the GLBA Safeguards Rule: What’s New, What’s Not, and What’s Hot for Non-Banking Financial Institutions

1 March 2022

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Three Reasons Why a Risk and Gap Assessment Should be in Your 2022 Plan

28 February 2022

Big change - like complying with sweeping Regulation F requirements or adding new tech - brings new, risky gaps in your collections compliance procedures. To avoid surging lawsuit, regulatory, and revenue risk and find those gaps, creditors and agencies need the best tool for the job: a risk and gap assessment.

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Hunstein: Case Moves Forward; Consumer Files Final Brief Before Case is Reheard

7 February 2022

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Date set for Hunstein Rehearing on Standing

13 January 2022