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Two binders that say "procedure" and "policies" sitting on a stack of flow charts [Image by creator vinnstock from AdobeStock]

“Routine Practice Evidence” Carries the Day for TCPA Defendant on Summary Judgment

22 September 2022

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How Integrated Resourcing Addresses Increased Costs and Declining Revenues

20 September 2022

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Hunstein Isn't Over: 4 Things You Need to Know

12 September 2022

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UDAAP Frenzy: The CFPB’s Focus on Data and Why it Matters to the ARM Industry

30 August 2022

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Create an Empathetic Path to Cure in Collections

25 August 2022

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Your Problems Come on Two Legs: Managing Consumer Complaints [Podcast]

24 August 2022

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CFPB Enters into Consent Order with Fintech Company to Resolve Alleged UDAAP Practices Arising From use of Algorithm

22 August 2022

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4 Vendor Management Best Practices for Collections and Recovery

18 August 2022

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Third Circuit Adopts “Reasonable Reader” Standard for Evaluating Whether a Credit Report Is Inaccurate or Misleading

17 August 2022

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Court Finds Servicer’s Neutrally-Worded Voicemail Advising of Payment Options Does Not Constitute Debt Collection

11 August 2022

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CFPB Prioritizing Enforcement Over Education

10 August 2022

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CFPB Releases Reg F Guidance

2 August 2022

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CFPB Encourages States to Police Credit Reporting; Targets Medical Debt, Tenant Screenings

27 July 2022

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Where Proficiency Meets Efficiency: Credit Bureau Disputes Case Management Systems

26 July 2022

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Hunstein Copycat Suit Fails Where Data Sent to Vendor is Secure

20 July 2022

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CFPB Says Convenience and Pay-to-Pay Fees are Prohibited Junk Fees

30 June 2022

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How Accurate is Your Metro 2® Furnishing? (Do you even know?)

28 June 2022

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Washington Court Sides with Hunstein Copycat; Rejects Main Industry Defenses

15 June 2022

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CFPB States That it Did Not Scrap No-Action Letter and Compliance Assistance Sandbox Programs in Connection with its Overhaul of its Office of Innovation and Operation Catalyst

9 June 2022

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CFPB Says ECOA Applies to an Accounts Full Life Cycle, including Collection Procedures

10 May 2022