Debt collection refers to the work done to recover balances from credit accounts that are past due. Most commonly, debt collection specifically references third party debt collectors whose clients include banks, credit card issuers and other credit grantors, debt buyers, governments, and any organization that extends credit or owns an account where a balance is due. Collection methods traditionally include phone calls from call center agents, e-mails, and letters, and increasingly, SMS text. If an account remains in arrears after these efforts, the collection agency may contract with a collection attorney to file suit to recover the debt, if the collection agency is not positioned to do so.

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Commercial Collection Pros Going to Miami for IACC’s Annual Convention

5 December 2012

Executive Change: Joseph Moran to Mercantile Adjustment Bureau as VP of Collections

5 December 2012

Array Services Group Encourages Healthier Living with Weight Loss Challenge

5 December 2012

Payoff.com and Encore Capital Group Partner on Consumer Repayment Solution

5 December 2012

LiveVox’s New Phone Lock Feature Closes Three Critical Call Recording Gaps

5 December 2012

I.C. System Consolidating Operations, Closing Iowa Branch Office

5 December 2012

Understanding the ARM + CRM = BPO Equation

4 December 2012

ACA International Introduces Robert L. Föehl as Vice President and General Counsel

4 December 2012

Collection Agency Northland Group Announces Opening of New Call Center

4 December 2012

Executive Change: AllianceOne Hires VP of Business Development

4 December 2012

Court Upholds Simple Personal Guaranty Leading to Recovery

3 December 2012

Brad Pitt Developing Debt Collector Series for HBO

30 November 2012

Commercial Law League of America Hires New Executive Vice President

30 November 2012

Executive Change: Maggie Adams to InvestiNet as VP of Audit & Compliance

30 November 2012

Whitepaper Examines Collection Agency Call Analysis: Driving to One Percent

29 November 2012

ARM Companies Largely Meeting Expectations in 2012

29 November 2012

Coface Collections North America Employees are Making a Difference

29 November 2012

UK ARM Firm Lowell Group Announces Fiscal 2012 Results

29 November 2012

Third Party Debt Collection Accounts Fall in Q3

28 November 2012

Debt Collection Complaint Picture Not Likely to Improve Under CFPB

27 November 2012