Debt collection refers to the work done to recover balances from credit accounts that are past due. Most commonly, debt collection specifically references third party debt collectors whose clients include banks, credit card issuers and other credit grantors, debt buyers, governments, and any organization that extends credit or owns an account where a balance is due. Collection methods traditionally include phone calls from call center agents, e-mails, and letters, and increasingly, SMS text. If an account remains in arrears after these efforts, the collection agency may contract with a collection attorney to file suit to recover the debt, if the collection agency is not positioned to do so.

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Moody's, Equifax Project Rebounding Consumer Environment

6 March 2012

Debt Collection #2 on New York Attorney General's (Unverified) Complaints List

6 March 2012

Bartmann Ethical Debt Collection Act Passes Oklahoma Senate

6 March 2012

5 Steps to Effective Collection Training Programs

5 March 2012

Another Collection Agency Adding Jobs in New York

5 March 2012

TDX Group Acquires Assets of Credit Account Management from Interlaken Group

5 March 2012

State AG Touts New Debt Collection Rules Taking Effect Today

2 March 2012

Two Collection Agencies Expanding, Adding Jobs

2 March 2012

Agent for ARM Firm Gila Saves a Life During Call

2 March 2012

Global ARM News: Aktiv Kapital Buys Huge Debt Portfolio; EOS Group Opens Albanian Collection Agency

1 March 2012

FDCPA and Other Consumer Lawsuit Statistics, February 1-15, 2012

1 March 2012

Free Seminar: Using Public Information to Win New Business

1 March 2012

Debt Collector Settles with Georgia for $15.5 Million

1 March 2012

New Technology Must be Integrated with Traditional Collection Tools

1 March 2012

Debt Collectors Pursuing More than 14 percent of Americans

29 February 2012

Unverified Debt Collection Complaints Rise in FTC's 2011 Report

29 February 2012

Poll Results: What Are Collection Agencies Focusing On in 2012?

29 February 2012

Debt Collection is Hotter than the Oscars in L.A. Right Now

28 February 2012

LiveVox CMO Named Chairman of NCCR 2012

28 February 2012

CAI Expands to 2nd ED Collection Subcontract; Opens 4th Call Center

28 February 2012