Debt collection refers to the work done to recover balances from credit accounts that are past due. Most commonly, debt collection specifically references third party debt collectors whose clients include banks, credit card issuers and other credit grantors, debt buyers, governments, and any organization that extends credit or owns an account where a balance is due. Collection methods traditionally include phone calls from call center agents, e-mails, and letters, and increasingly, SMS text. If an account remains in arrears after these efforts, the collection agency may contract with a collection attorney to file suit to recover the debt, if the collection agency is not positioned to do so.

See all Topics
Arms of 5 business people holding up different colored large "quote" marks [Image by creator Sergey Nivens from AdobeStock]

California Requests Feedback on Proposed Debt Collection Regulations Impacting Licensing, Reporting, and Records

21 July 2022

File drawer with one folder in focus, labeled "Dismissed" [Image by creator tashatuvango from AdobeStock]

Hunstein Copycat Suit Fails Where Data Sent to Vendor is Secure

20 July 2022

A person holding a mobile phone that appears to have illustrated white charts, graphs, and dollar signs popping out of it [Image by creator ra2 studio from AdobeStock]

Debt Collection Text Messages Not Protected by Bona Fide Error?

18 July 2022

Group of people discussing at a table [Image by creator pressmaster from AdobeStock]

Open to the Public: Debt Collection Advisory Committee Meeting

18 July 2022

File drawer with one folder in focus, labeled "Denied" [Image by creator tashatuvango from AdobeStock]

Washington Court Sides with Hunstein Copycat; Rejects Main Industry Defenses

15 June 2022

Credit Eco to Go and insideARM podcast partnership [Image by creator  from ]

Credit Eco to Go: The Problem Solving Game of Digital Communications [Podcast]

14 June 2022

 [Image by creator Krasimira Nevenova from AdobeStock]

California DFPI Proposes Extensive Rules Relating to Companies’ Responses to Consumer Complaints

7 June 2022

4 Businesspeople in a thinking pose, each with a question mark floating above their head [Image by creator metamorworks from AdobeStock]

CFPB Focuses on Innovation; Creates New Office and Hints at Future Rulemaking

25 May 2022

 [Image by creator atoss from AdobeStock]

BNPL is Primed for Growth

18 May 2022

Microphone sitting on table [Image by creator olegkruglyak3 from AdobeStock]

CFPB Says ECOA Applies to an Accounts Full Life Cycle, including Collection Procedures

10 May 2022

One person overseeing many [Image by creator Yoshitaka from AdobeStock]

CFPB Claims Oversight Over More Entities Including Fintechs; Says it Will Publish Supervisory Determinations

26 April 2022

Crumpled post-it notes that say "Who are you?" [Image by creator from AdobeStock]

3 Under-the-Radar Strategies to Reduce Friction in Authentication for Digital Debt Collection

25 April 2022

A set of five different-shaped road signs that all say "Penalty" [Image by creator Argus from AdobeStock]

CFPB Enters into Consent Order with Student Loan Servicer to Settle Alleged UDAAP Violations in Connection with FFELP Loans

18 April 2022

A person pushing a button on a laptop that appears to have illustrated white envelopes jumping out of it [Image by creator ra2 studio from AdobeStock]

3 Compliance Myths about Email for Digital Debt Collections/Recovery

7 April 2022

Image from a dictionary showing the word leg-is-la-tion [Image by creator Art of Success from AdobeStock]

DC Protects Consumers From Unjust Debt Collection Practices Amendment Act of 2021

4 April 2022

Microphone sitting on table [Image by creator olegkruglyak3 from AdobeStock]

PDCflow Partners with Debtmaster360 to Offer Fast, Secure, Digital Payment Workflows

4 April 2022

Sharpie pen checking off check boxes on list [Image by creator pixelrobot from AdobeStock]

Creditors: Four KPIs to Evaluate Digital Strategies at Collection Agency Partners Quickly

30 March 2022

A binder that says "Guidelines" on the spine sitting on a desk with a pen, calculator, and open binder [Image by creator DOC RABE Media from AdobeStock]

CFPB Says its UDAAP Authority Includes Ability to Review for Discrimination; Updates UDAAP Exam Procedure

22 March 2022

Clipboard with credit report and pen [Image by creator tashatuvango from AdobeStock]

Equifax, Experian, and TransUnion Support U.S. Consumers With Changes to Medical Collection Debt Reporting

21 March 2022

Person with pen making a checkmark in a box [Image by creator peshkova from AdobeStock]

CFPB Revises Debt Collection Exam Procedure

14 March 2022