Debt collection refers to the work done to recover balances from credit accounts that are past due. Most commonly, debt collection specifically references third party debt collectors whose clients include banks, credit card issuers and other credit grantors, debt buyers, governments, and any organization that extends credit or owns an account where a balance is due. Collection methods traditionally include phone calls from call center agents, e-mails, and letters, and increasingly, SMS text. If an account remains in arrears after these efforts, the collection agency may contract with a collection attorney to file suit to recover the debt, if the collection agency is not positioned to do so.

See all Topics
 [Image by creator Leigh Prather from AdobeStock]

The TransUnion Decision: A Blessing or a Curse for the ARM Industry?

29 July 2021

Man holding an image of a digital ball floating in the air [Image by creator vegefox.com from AdobeStock]

Passing Value to Sellers Through 100% Machine Learning Driven Calling

29 July 2021

Image from a dictionary showing the word leg-is-la-tion [Image by creator Art of Success from AdobeStock]

D.C. Council Passes Comprehensive Debt Collection Bill; Sends to Mayor for Signature

28 July 2021

 [Image by creator enterlinedesign from AdobeStock]

Awesome TCPA Win!: Court finds Facebook’s “Clear Holding” Requires Use of R&SNG and Not Just Capacity to Qualify as ATDS

27 July 2021

Man in a suit holding a large cardboard box that says "Dismissed" [Image by creator nito from AdobeStock]

Eastern District of New York Dismisses Six Hunstein Copy-Cat Cases; Questions Hunstein’s Viability After TransUnion

26 July 2021

Chairs around large table [Image by creator peterschreiber.media from AdobeStock]

California DFPI Announces Inaugural Debt Collection Advisory Committee Meeting

26 July 2021

File drawer with one folder in focus, labeled "Court Decisions" [Image by creator tashatuvango from AdobeStock]

8th Cir. Confirms Various Loss Mit and Foreclosure Communications Not Subject to FDCPA

22 July 2021

A sea of white blocks that say "manual work" with one green ball that says "automate it!" [Image by creator iQoncept from AdobeStock]

What If You're Not As Automated As You Think You Are?

21 July 2021

File drawer with one folder in focus, labeled "Licenses" [Image by creator tashatuvango from AdobeStock]

CA DFPI: Debt Collector License Application Due by Dec. 31, 2021

21 July 2021

An animated image of a judge facing two lawyers in court [Image by creator cookart from AdobeStock]

Hunstein Stay Denied!: Court Refuses to Stay Hunstein Case Pending En Banc Determination–Withholding of Mandate Immaterial

19 July 2021

 [Image by creator Leigh Prather from AdobeStock]

Consumer Relations Consortium Receives Responses from Nevada Regarding New Medical Collections Law

12 July 2021

 [Image by creator Krasimira Nevenova from AdobeStock]

Connecticut and Minnesota Approve Work From Home; MN Requires Debt Buyers to be Licensed

8 July 2021

A sea of small white paper boats "swimming up stream", with one blue boat swimming off to the side [Image by creator Worawut from AdobeStock]

Thinking Differently: The 4 Most Common Mistakes Plaguing Data Science and AI for Debt Collection

30 June 2021

Photo of courthouse building with "judicial" written on it [Image by creator Natalia Bratslavsky from AdobeStock]

Nevada Federal Court Won't Weigh in on Medical Collection Law Until Late July

30 June 2021

 [Image by creator Argus from AdobeStock]

Multiple Parties File Lawsuit to Stop Nevada Medical Collections Law From Going Into Effect

29 June 2021

Photo of courthouse building with "judicial" written on it [Image by creator Natalia Bratslavsky from AdobeStock]

Per SCOTUS: “No Concrete Harm, No Standing”

28 June 2021

A wall of file drawers, one of them open, holding orange file folders [Image by creator Maxim_Kazmin from AdobeStock]

Debt Collector in Hunstein Tells 11th Circuit that New SCOTUS Opinion Supports Request for Rehearing

28 June 2021

3 white animated figures, two wearing only ties and boxing gloves. Figure in the middle wearing a bow tie and holding up one hand as the winner. [Image by creator Texelart from AdobeStock]

Frustrated with “Cookie-Cutter” Complaints and Sloppy Pleadings Court Requires Consumer Attorneys to Pay Sanctions to ERC, other Defendants

24 June 2021

A binder that says "Guidelines" on the spine sitting on a desk with a pen, calculator, and open binder [Image by creator DOC RABE Media from AdobeStock]

California DFPI Issues Notice of Modifications to Proposed Debt Collection Licensing Act; Allows 17 days to comment

24 June 2021

A binder that says "Guidelines" on the spine sitting on a desk with a pen, calculator, and open binder [Image by creator DOC RABE Media from AdobeStock]

What Your FCRA Compliance Manual Should Include

21 June 2021