The Telephone Consumer Protection Act of 1991 (TCPA) is the primary law in the U.S. governing the conduct of telemarketers. Its primary regulator is the Federal Communications Commission (FCC). The TCPA restricts the use of dialers, prerecorded voice messages, SMS text messages received by cell phones, and the use of fax machines. Even though the law was not designed with ARM in mind, debt collectors often find themselves restricted in the communication technology they can use. In addition, contradictory guidance from regulators and court rulings has led to an explosion in the number of TCPA cases collection agencies must defend.

insideARM maintains an abundance of information about TCPA developments related to the ARM industry. View our case law grid here, and our TCPA Toolbox here.

See all Topics
File drawer with one folder in focus, labeled "Court Decisions" [Image by creator tashatuvango from AdobeStock]

Gross: Lawyerless TCPA Plaintiff May Have Just Ruined Facebook For Everyone

13 July 2021

Image of a neon bright yellow outline of a wired phone handset against a black background [Image by creator SergeyNivens from AdobeStock]

Facebook Footnote 7 Proves Costly: First Case Holding LiveVox System May be ATDS Under Facebook FN7 is Out—But There’s a Silver Lining

23 June 2021

 [Image by creator enterlinedesign from AdobeStock]

HUGE TCPA WIN!: Court Finds Aspect predictive Dialer Not an ATDS– Explains Away Footnote 7

16 June 2021

An animated image of a judge facing two lawyers in court [Image by creator cookart from AdobeStock]

Out of the Frying Pan: Another Defendant Ends up in State Court After Raising Article III Issues

20 May 2021

 [Image by creator Gregory Johnston from AdobeStock]

Keystone: A Court in PA Just Quietly Saved TCPAWorld from a Massive Onslaught of New Internal DNC Cases and No One is Talking About it

20 April 2021

Image of a neon bright yellow outline of a wired phone handset against a black background [Image by creator SergeyNivens from AdobeStock]

FACEBOOK IS OUT!: The 6 Most Critical Take Aways–and One Most Important Question–Following the Supreme Court’s HUGE TCPA ATDS Ruling

6 April 2021

Small statue of lady justice [Image by creator sebra from AdobeStock]

No, the Facebook Win Does Not Mean TCPA Litigation is Over

5 April 2021

 [Image by creator Gregory Johnston from AdobeStock]

Post-Facebook TCPA Update– Here’s Everything You Need to Know About The Last 24 Hours in TCPAWorld

5 April 2021

 [Image by creator bbourdages from AdobeStock]

BREAKING: Supreme Court Adopts Narrow Definition of Autodialer

1 April 2021

Photo of a line of people looking at their mobile phones [Image by creator ultramansk from AdobeStock]

Yes, Text Messages Are “Calls” Under the TCPA. But Here’s Why You Might Not Want to Concede The Issue Just Yet

25 February 2021

 [Image by creator bbourdages from AdobeStock]

Quick Update - When Will the Supreme Court Rule in Facebook's TCPA ATDS Challenge?

15 February 2021

 [Image by creator Amy Walters from AdobeStock]

Groups Seek "Correction" of FCC Decision on TCPA Exemptions for Certain Informational Calls to Residences

11 February 2021

Two binders that say "procedure" and "policies" sitting on a stack of flow charts [Image by creator vinnstock from AdobeStock]

Unwritten TCPA Policies Don’t Cut It, Court Certifies $100MM TCPA Class Action Regarding Faxes Sent in 2011

26 January 2021

 [Image by creator Leigh Prather from AdobeStock]

Written Consent Required for Informational Calls? How the FCC’s Recent TCPA Ruling May Have Expanded PEWC Requirements

25 January 2021

File drawer with one folder in focus, labeled "Court Decisions" [Image by creator tashatuvango from AdobeStock]

Court Denies Summary Judgment to Law Firm Collecting Debt Using LiveVox

12 January 2021

a pair of glasses lays on an open book with two highlighters, yellow and blue [Image by creator Hans from Pixabay]

A Review of 2020 FDCPA and TCPA Opinions from the Second Circuit

5 January 2021

 [Image by creator Gregory Johnston from AdobeStock]

FCC Issues Order Limiting Call Volumes Permitted Under TCPA Exemptions

4 January 2021

A person holding a mobile phone that appears to have illustrated white charts, graphs, and dollar signs popping out of it [Image by creator ra2 studio from AdobeStock]

Debt Collector Stuck in TCPA Suit for Sending “Manual” Text Messages

16 December 2020

 [Image by creator bbourdages from AdobeStock]

10 Things You Need to Know About the Explosive Oral Argument in Facebook’s Big TCPA ATDS Battle

9 December 2020

 [Image by creator bbourdages from AdobeStock]

Realtime, Unfiltered Coverage of The SCOTUS ATDS Argument

8 December 2020