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The Telephone Consumer Protection Act of 1991 (TCPA) is the primary law in the U.S. governing the conduct of telemarketers. Its primary regulator is the Federal Communications Commission (FCC). The TCPA restricts the use of dialers, prerecorded voice messages, SMS text messages received by cell phones, and the use of fax machines. Even though the law was not designed with ARM in mind, debt collectors often find themselves restricted in the communication technology they can use. In addition, contradictory guidance from regulators and court rulings has led to an explosion in the number of TCPA cases collection agencies must defend.

insideARM maintains an abundance of information about TCPA developments related to the ARM industry. View our case law grid here, and our TCPA Toolbox here.

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ACA Makes a Data Case for TCPA Reform

25 November 2013

insideARM.com Launches Comprehensive CFPB Resources Page for ARM Industry

20 November 2013

Judge Tosses TCPA Claims Against Collector; Sign of Progress?

19 November 2013

CFPB Consumer Complaint Data Gives Compliance Clues to Debt Collectors

6 November 2013

Compliance Headaches Shifting to TCPA as Environment Changes

5 November 2013

Homepage Poll: Damages Caps on TCPA Lawsuits?

31 October 2013

How much is too much damage in a TCPA lawsuit?

31 October 2013

Let My Halloween Tradition Save You Money on TCPA Compliance

31 October 2013

Original Intent of the TCPA Has Been Perverted: U.S. Chamber Paper

29 October 2013

TCPA Lawsuits Really Are Growing Compared to FDCPA Claims

22 October 2013

Industry Attorneys Will Answer All of Your Voicemail/TCPA/Text Messaging Questions

18 October 2013

Neustar Whitepaper Provides Guide to TCPA Risk Mitigation

17 October 2013

Debt Collectors Brace for the "TCPA Cliff"

16 October 2013

Lessons Learned from Bank of America's Record-Breaking TCPA Settlement

11 October 2013

BillingTree and TriVium Systems Partner on Compliance Solutions Including Payment Processing and Call Recording

2 October 2013

FDCPA Lawsuits Continue Steady Decline as TCPA Suits Rise

27 September 2013

Collectors Need Answers To a Litany of Phone Questions

26 September 2013

Preview Dialing Allowed Under New Federal Decision?

25 September 2013

LiveVox Joins Panel Discussing Some of the TCPA's Most Controversial Topics at TRMA Fall 2013

24 September 2013

Debt Collectors “Get the Message” on Consumer Communication

23 September 2013

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