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The Telephone Consumer Protection Act of 1991 (TCPA) is the primary law in the U.S. governing the conduct of telemarketers. Its primary regulator is the Federal Communications Commission (FCC). The TCPA restricts the use of dialers, prerecorded voice messages, SMS text messages received by cell phones, and the use of fax machines. Even though the law was not designed with ARM in mind, debt collectors often find themselves restricted in the communication technology they can use. In addition, contradictory guidance from regulators and court rulings has led to an explosion in the number of TCPA cases collection agencies must defend.

insideARM maintains an abundance of information about TCPA developments related to the ARM industry. View our case law grid here, and our TCPA Toolbox here.

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Upcoming Webinar Looks at the Opportunities, Pitfalls, and the Law Around TCPA Compliance

5 September 2012

FDCPA Lawsuits Rise in Second Half of July; Year-over-Year Suits Still Down

23 August 2012

The Challenges of TCPA Compliance for Collection Agencies

15 August 2012

Tonetti: CFPB Supervision to Create 'Level Playing Field' for Credit Market Participants

13 August 2012

FDCPA Lawsuits Falling Farther Behind 2011 Numbers

1 August 2012

Comprehensive Report Released on FTC Debt Collection Complaints

24 July 2012

FDCPA Lawsuits Could Decline in 2012 After Years of Growth

17 July 2012

FDCPA Lawsuits Fall Off in June; Down 3.2 percent on Year

5 July 2012

The Complaints Issue: Revisiting Consumer Debt Collection Complaints

18 June 2012

Complaints About Debt Collectors Going After Wrong Debt Top List in January

18 June 2012

FDCPA Lawsuits Increase in Last Half of May; Still Down 6% for Year

18 June 2012

FDCPA Lawsuits Fall Significantly in First Half of May; Filings Off Nearly 5% for Year

31 May 2012

Large Settlement Announced in TCPA Class Action Against Collection Agency

25 May 2012

Circuit Court Rules Against Debt Collector in TCPA Case on Reassigned Cell Number

17 May 2012

FDCPA Lawsuits Pick Up in Second Half of April, Still Lag 2011 Numbers

16 May 2012

Do Your New Employees Understand What a Creditor Is?

9 May 2012

FDCPA Lawsuits Slow Down in First Half of April

30 April 2012

FDCPA Lawsuits Gain Steam in Second Half of March

12 April 2012

Acquisition Boosts TCPA-Compliant Cell Calling Solution

11 April 2012

Dial Safely

11 April 2012

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