The Telephone Consumer Protection Act of 1991 (TCPA) is the primary law in the U.S. governing the conduct of telemarketers. Its primary regulator is the Federal Communications Commission (FCC). The TCPA restricts the use of dialers, prerecorded voice messages, SMS text messages received by cell phones, and the use of fax machines. Even though the law was not designed with ARM in mind, debt collectors often find themselves restricted in the communication technology they can use. In addition, contradictory guidance from regulators and court rulings has led to an explosion in the number of TCPA cases collection agencies must defend.
insideARM maintains an abundance of information about TCPA developments related to the ARM industry. View our case law grid here, and our TCPA Toolbox here.
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Congressional Committee to Hear TCPA Reform Legislation
31 October 2011
AUDIO: Weekly Wrap-Up Podcast - Week of October 10
15 October 2011
Conservative Newspaper Cautions on Lifting Collection Call Cell Restriction
13 October 2011
AUDIO: Hear the Week's Top Stories - Week of October 3
8 October 2011
SoundBite Voices Support for Mobile Informational Call Act of 2011 (H.R. 3035)
6 October 2011
Acumen Insurance Services Launches E&O Insurance With TCPA Coverage for ARM Industry
4 October 2011
FDCPA Lawsuits Spike in First Half of September
29 September 2011
Legislation to Modernize the TCPA Introduced in U.S. House
22 September 2011
Would You Sacrifice Out-of-Stat Debt for Open Cell Phone Privileges?
21 September 2011
Obama Proposal Loosens Restrictions on Cell Phone Calls for Debt Collection
20 September 2011
FDCPA Lawsuits Filed by Consumers Continue to Decline in August
13 September 2011
Industry Compliance Growing Topic at Regional Collections Conferences
12 September 2011
Beam Software Paying Close Attention to Decline in Residential Telephone Lines
25 August 2011
Debt Collection Autodialing Case Going to Trial
24 August 2011
DAKCS Software Systems Introduces New Hybrid, Usage Based, Cell Phone Scrub Solution
17 August 2011
FDCPA Lawsuits Stay Steady in Second Half of July
16 August 2011
Free Webinar to Examine Call Compliance for the Debt Collection Industry
8 August 2011
FDCPA Lawsuits Decline Slightly in First Half of July
28 July 2011
FDCPA Lawsuits Against Collectors Fall in First Half of June
1 July 2011
Stiff New Fines on the Way for Caller ID Spoofers
24 June 2011
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