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CFPB Rescinds No-Action Letter and Compliance Assistance Sandbox Policies

The CFPB, in a notice published in the Federal Register on September 27, 2022, announced that it was rescinding its No-Action Letter and Compliance Assistance Sandbox policies (Policies).  The rescission was effective on September 30, 2022.

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Why SMS, Email, and Letters Should be the Cornerstone of Your Post-Regulation F Strategy

Thanks to Reg F, companies in the ARM space have to deal with even more onerous restrictions on how, when and how often they can communicate with consumers. These new rules, layered on top of previous rules, continue to chip away at the traditional mainstay of collections: phone calls. In this new whitepaper from Nordis Technologies, find out why collectors should focus on print and digital communications as key pillars of a post-Reg F strategy. Plus, learn how new, cloud-based, omnichannel tools for SMS, email, and letters can help collectors respond quickly to clients, be much more responsive to compliance needs, and improve consumer contact rates.


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NCB Crown Asset Management Spring Oaks Capital

Vital and Worthless: How Indemnity Clauses Mean Everything and Nothing to the TCPAWorld All at the Same Time

Hi all, Chris Deatherage here, the newly-deemed Duke of the TCPAWorld. A lot of you folks know me from the industry, but don’t worry I’m not going to bore you with my background or life story. Instead, I’m going to bore you with the following disclaimer:

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Proposed Legislation Would Allow Furnishing Utility and Phone Bills to Credit Reporting Agencies

On September 26, Representative French Hill (R-AR) introduced new legislation, H.R. 8985, also known as the Credit Access and Inclusion Act of 2022, to amend the Fair Credit Reporting Act and allow payment information for utility bills and phone payments to be furnished to credit reporting agencies to help consumers raise their credit scores. This is an effort to address an issue highlighted by the CFPB Office of Research that estimated 26 million Americans are “credit invisible,” meaning they do not have a credit history with any of the three national credit reporting agencies.

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A Guide to Building a Robust Vendor Management Program in Collections

For a lot of lenders, especially newer fintechs, who have spent the last two years originating loans and lines of credit, the obvious collections strategy solution to the challenge of an influx of charged-off or delinquent accounts is to use third-party collections agencies to handle delinquent and charged-off accounts.

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Connect1 Now Powered by Debtfolio

MANASQUAN, N.J. and SAN DIEGO, Calif. -- Connect1, Business Consultants specializing in accounts receivable, technology, customer care and call center management, is proud to announce that, effective October 1,2022, all broker services will be powered by Debtfolio! The entire sales process can now be managed from start to finish with powerful software that creates consistent and easy file mapping, an audited and controlled bidding process, document retention and retrieval, chain of title, and de-duplication processes all in one platform.

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Multiple Settlement Offers in One Letter are not Misleading

Providing a consumer multiple settlement options in one letter is not misleading or deceptive- even where one offer is featured more prominently than the other. Further, according to New Jersey District Court Judge Esther Salas, when reviewing multiple offers, the “least sophisticated debtor is expected to perform simple math.”

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How to Create a Winning Collections & Recovery Strategy Part I

19 October 2022 at 02:00 p.m.

After years of unprecedented cash flow for consumers, a potential recession and reeling stock market, plus inflation leading to the cost of necessities skyrocketing means that it’s never been more crucial for banks and originators to renew their focus on collections and recovery. This webinar will cover how to create a winning collections & recovery strategy after a turbulent 2022, including where collections & recovery departments should invest, how to navigate the active regulatory environment, and what 2023 might look like for collections & recovery departments.

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