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CFPB Focuses on Student Loans — Especially Those Made by Schools — in Latest Supervisory Highlights

On September 29, the Consumer Financial Protection Bureau (CFPB or Bureau) released a special edition of its Supervisory Highlights, focusing on student loan servicing. The report contained findings on federal student loan servicing that echo many recent public comments by the Bureau, but more notably, this edition of Supervisory Highlights also focused heavily on loans made by schools themselves, and the CFPB simultaneously announced that it was updating its examination manual and would be conducting examinations of schools that make their own loans to students.

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A digital debt collection future: Maximizing collections and staying compliant

The faster and more effective you make your processes, the better they can be automated and replicated. And connecting with the consumers in the way they prefer can reduce friction and increase returns. But, tight compliance rules leave little room for error. In this new whitepaper from Experian, find out why expanding your digital and automation strategy is the only way forward, and how Experian’s data, tools and services can help you develop an optimized collections strategy through each phase of the collections lifecycle.


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3 Ways to Prepare for Ramped-up FCRA Scrutiny

It’s clear: the CFPB is using the FCRA to advance its agenda. The Bureau wants to create a consumer-friendly credit reporting precedent and it is using FCRA-related lawsuits and enforcement actions to get it.

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CFPB Rescinds No-Action Letter and Compliance Assistance Sandbox Policies

The CFPB, in a notice published in the Federal Register on September 27, 2022, announced that it was rescinding its No-Action Letter and Compliance Assistance Sandbox policies (Policies).  The rescission was effective on September 30, 2022.

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Vital and Worthless: How Indemnity Clauses Mean Everything and Nothing to the TCPAWorld All at the Same Time

Hi all, Chris Deatherage here, the newly-deemed Duke of the TCPAWorld. A lot of you folks know me from the industry, but don’t worry I’m not going to bore you with my background or life story. Instead, I’m going to bore you with the following disclaimer:

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Proposed Legislation Would Allow Furnishing Utility and Phone Bills to Credit Reporting Agencies

On September 26, Representative French Hill (R-AR) introduced new legislation, H.R. 8985, also known as the Credit Access and Inclusion Act of 2022, to amend the Fair Credit Reporting Act and allow payment information for utility bills and phone payments to be furnished to credit reporting agencies to help consumers raise their credit scores. This is an effort to address an issue highlighted by the CFPB Office of Research that estimated 26 million Americans are “credit invisible,” meaning they do not have a credit history with any of the three national credit reporting agencies.

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A Guide to Building a Robust Vendor Management Program in Collections

For a lot of lenders, especially newer fintechs, who have spent the last two years originating loans and lines of credit, the obvious collections strategy solution to the challenge of an influx of charged-off or delinquent accounts is to use third-party collections agencies to handle delinquent and charged-off accounts.

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How to Create a Winning Collections & Recovery Strategy Part I

19 October 2022 at 02:00 p.m.

After years of unprecedented cash flow for consumers, a potential recession and reeling stock market, plus inflation leading to the cost of necessities skyrocketing means that it’s never been more crucial for banks and originators to renew their focus on collections and recovery. This webinar will cover how to create a winning collections & recovery strategy after a turbulent 2022, including where collections & recovery departments should invest, how to navigate the active regulatory environment, and what 2023 might look like for collections & recovery departments.

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