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[Video] Three Keys to Building a Collections Technology Roadmap

Texting is the most effective way to reach delinquent consumers, but, like all communication methods used in debt collection, it’s not easy to comply with regulations.

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[Webinar] ARM Industry Legal Trends to Know Now

You need to know the latest, most important legal news to stay ahead of the curve and protect your business, but how do you know where to focus? Start here. Hear from two Consumer Relations Consortium Legal Advisory Board members and a legal technology expert as they discuss today's hottest legal topics during ARM Industry Legal Trends to Know Now on December 5th at 2pm ET. Register now.

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California Takes an Aggressive Approach to Regulating Data Brokers

The Delete Act (SB 362), signed into law by California Gov. Gavin Newsom on October 10, 2023 imposes additional disclosure and registration requirements on data brokers. It requires data brokers to support deletion requests through a central “deletion mechanism” managed by the California Privacy Protection Agency (CPPA). The law also empowers consumers to request deletion of their personal information from all registered data brokers with a single submission.

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CFPB Planning Significant Staff Increases; Number of Full-Time Enforcement Attorneys to Increase by 50%

American Banker recently reported that the CFPB is planning to substantially increase the size of its staff, particularly its Enforcement Division staff.

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7th Cir. Rules Dispute Sent Through Wrong Channel Gave Rise to Valid FDCPA ‘Bona Fide’ Error Defense

The U.S. Court of Appeals for the Seventh Circuit recently affirmed a trial court’s summary judgment ruling in favor of a debt collector asserting a bona fide error defense to an action under the federal Fair Debt Collection Practices Act.

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Spring Oaks Capital Successfully Completes New Credit Facility and Capital Raise

CHESAPEAKE, VA. -- Spring Oaks Capital, LLC is pleased to announce the closing of a new credit facility, as well as a large capital raise to support the growth of its technology-focused consumer debt investing and collections platform. The $150 million senior secured revolving credit facility provided by funds managed by Värde Partners and UBS O’Connor, coupled with a fourth-round capital raise will support the Company’s portfolio acquisition strategy along with the continued development of industry leading consumer engagement and analytical tools. The new credit facility reduces borrowing costs while increasing flexibility, positioning Spring Oaks to execute upon a robust pipeline of investment opportunities while building a platform with an unmatched compliance focus that empowers consumers on their journey to resolve the burden of financial debt through machine learning, data science, and deep industry expertise.

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NYC Proposes Amendments to Debt Collection Rules; Comments Due by Nov 29th

The New York Department of Consumer and Worker Protection (DCWP) is proposing to amend its rules relating to debt collectors. The lengthy proposals cover many aspects of the debt collection cycle, including validation, verification, consumer communication, credit reporting, monthly reporting, and recordkeeping. The proposal also includes specific provisions relative to medical debt and time-barred debt.

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ARM Industry Legal Trends to Know Now

5 December 2023 at 02:00 p.m.

The legal landscape in the ARM industry is constantly changing. It can be difficult to wade through it all and determine what is important and what steps need to be taken to stay ahead of the curve.

Event Details »