CFPB publishes FAQs regarding Limited Content Messages and Call Frequencies

On October 1, 2021, the CFPB published Frequently Asked Questions (FAQs) related to the Limited Content Message and Call Frequency Presumptions included in Regulation F (Reg F). These FAQs are a Compliance Aid designed to help collection agencies comply with Reg F, which goes into effect on 11/30/21. Per the CFPB's January 27, 2020, Policy Statement, "Compliance Aids are not rules. Rather, they present the requirements of existing rules and statutes in a manner that is useful for compliance professionals, other industry stakeholders and the public."

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Three Questions Everyone Should Ask about Omnichannel Solutions for Collections

Many in the collections industry consider omnichannel to be the digital strategy of the future, but what does that actually mean? What does a true omnichannel strategy look like? How does that differ from a multichannel solution? And what can or should you be doing to make sure you’re headed towards a true omnichannel solution?

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CFPB Report Finds Declines in Credit Card Debt, New Applications and Increases in Digital Engagement in 2020

On September 29, 2021, the CFPB issued a press release regarding its fifth biennial report to Congress regarding the consumer credit card market. The report found that the market’s growth over the last few years reversed course in 2020.

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Breaking – Rohit Chopra Confirmed as CFPB Director

After months of limbo, on September 30, 2021, the United States Senate confirmed Rohit Chopra as Director of the Consumer Financial Protection Bureau (CFPB). The vote confirming Mr. Chopra was 50-48 down party lines. Senators Cornyn and Paul did not vote.

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Legally Deleting a Credit Bureau Tradeline [Podcast]

In the latest episode of the Debt Collection Drill podcast series, Moss & Barnett attorneys Aylix Jensen, Michael Etmund and John Rossman provide specific guidance on the circumstances in which a collection agency may legally delete all information previously furnished to a credit reporting agency, also known as a tradeline deletion.

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Meanwhile in Massachusetts…..New Bill Would Outlaw Using Local Area Codes Unless Caller is In State–$10K in Damages Available

So remember when I said the state level legislation is where people need to be focused right now…

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iA Strategy & Tech Presents: Customer Preference Series, Session 3 - Preference Strategy & Implementation

6 October 2021 at 02:00 p.m.

Once you’ve gathered preference data, how do you use it? We’ll discuss how to use preference in your outbound strategies, and how to build a customer profile so you can meet the customer where they want to be met.

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