IRS Awards New Contracts to Private Collection Agencies

On September 22, 2021, the Internal Revenue Service (IRS) issued a press release announcing it awarded new contracts to three private-sector collection agencies to collect overdue tax debts. The previous contracts with third-party debt collectors expired Wednesday, September 22, 2021, and the newly announced contracts began the following day, September 23, 2021.

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Coast Hires Brent Henderson as Vice President of Human Resources

EAST AURORA, N.Y. -- Coast Professional, Inc. (Coast) has hired Brent Henderson as the company’s Vice President (VP) of Human Resources (HR). A key contributor to achieving major growth across the organization and a member of the Operating Board, Coast’s VP of HR develops recruitment initiatives, creates employee retention plans, and ensures adherence to all state laws and regulations.

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Ontario Systems Announces Rebrand and Name Change to Finvi

BURLINGTON, Mass. -- Ontario Systems, a leading provider of enterprise workflow automation software built to accelerate revenue recovery and remove friction from the payments process for clients in the accounts receivable management (ARM), healthcare, and government markets announced the company will change its name to Finvi (pronounced fin · vī) and update its corporate logo.

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CFPB publishes FAQs regarding Limited Content Messages and Call Frequencies

On October 1, 2021, the CFPB published Frequently Asked Questions (FAQs) related to the Limited Content Message and Call Frequency Presumptions included in Regulation F (Reg F). These FAQs are a Compliance Aid designed to help collection agencies comply with Reg F, which goes into effect on 11/30/21. Per the CFPB's January 27, 2020, Policy Statement, "Compliance Aids are not rules. Rather, they present the requirements of existing rules and statutes in a manner that is useful for compliance professionals, other industry stakeholders and the public."

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Three Questions Everyone Should Ask about Omnichannel Solutions for Collections

Many in the collections industry consider omnichannel to be the digital strategy of the future, but what does that actually mean? What does a true omnichannel strategy look like? How does that differ from a multichannel solution? And what can or should you be doing to make sure you’re headed towards a true omnichannel solution?

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CFPB Report Finds Declines in Credit Card Debt, New Applications and Increases in Digital Engagement in 2020

On September 29, 2021, the CFPB issued a press release regarding its fifth biennial report to Congress regarding the consumer credit card market. The report found that the market’s growth over the last few years reversed course in 2020.

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iA Strategy & Tech Presents: Customer Preference Series, Session 3 - Preference Strategy & Implementation

TODAY! 6 October 2021 at 02:00 p.m.

Once you’ve gathered preference data, how do you use it? We’ll discuss how to use preference in your outbound strategies, and how to build a customer profile so you can meet the customer where they want to be met.

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Free Reports and Webinars

from insideARM.com

» How to Make Every Call, Text, and Email Count in the Era of the CFPB’s Regulation F

» Automation is Key to Collections Success: What You Need to Know

» Katabat Presents: Omnichannel Channel Strategies for the Long-Term

» Automating Call Wrap-up Can Transform Agent Productivity - Find out How

» TransUnion Presents: The Evolving Legal Landscape of Hunstein

» The State of Debt Collection: Regulatory Trends That Will Impact Your Outreach Strategy

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