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District Court Dismisses FDCPA Suit; Clarifies Debt Collector Communication on Identity Theft

On December 5, the U.S. District Court of New Jersey dismissed an FDCPA suit brought against a debt collector. According to the opinion, plaintiff originally filed suit because they received a letter from defendant regarding an outstanding cell phone bill. The letter provided instructions on what to do if the recipient suspected identity theft. Additionally, the letter contained a summary of plaintiff’s account and a QR code that linked to defendant’s website for online payment. Plaintiff contended that the dual approach of offering assistance while simultaneously pursuing collection of a debt was false and misleading. A District Court judge, however, disagreed and dismissed the case, at which point the plaintiff filed an amended complaint.

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How does Conversational Voice AI handle collection calls?

Listen to a phone conversation between a consumer and Skit.ai’s Voice AI addressing an outstanding debt. Learn how Voice AI handles state-of-the-art collection calls:

  • Intelligent and effective conversations

  • Rigorous compliance with regulations

  • 100% account penetration

  • Automated right-party contact (RPC)

Experience Skit.ai’s solution in action now.
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insideARM is grateful to our 2024 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital

3rd Circuit Affirms District Court’s Decision That Losing a Debt Collection Case Does Not Necessarily Violate FDCPA

On December 12, the U.S. Court of Appeals for the Third Circuit affirmed a U.S. District Court’s order denying a consumer’s motion for reconsideration of the grant of summary judgment against the consumer. After the consumer successfully defended herself in a debt collection action in municipal court, she sued the debt collection agency that had brought suit against her in federal court alleging that the agency violated the FDCPA by utilizing false or deceptive means in collecting debts that she did not owe in violation of 15 U.S.C. § 1692e and unfair or unconscionable means in the collection of any debt in violation of 15 U.S.C. § 1692f.

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Southwest Recovery Services Achieves 10X ROI with Skit.ai’s Inbound Voice AI Solution

NEW YORK, NY -- Skit.ai, the leading provider of conversational Voice AI solutions, announced today that one of its clients, Southwest Recovery Services, has achieved a remarkable 10X return on its investment in Skit.ai’s Voice AI technology for automated collections.

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SCOTUS Slated to Make Lasting Impact on Consumer Financial Services Industry in 2024

This New Year is setting up to be a momentous one for the consumer financial services industry in the United States Supreme Court. In 2024, the Supreme Court is expected to decide four impactful cases that may hold that the CFPB’s funding is unconstitutional, eliminate giving deference to CFPB, FTC and federal banking agency regulations, severely narrow National Bank Act (NBA) preemption of state laws, and limit the time during which a plaintiff may sue an agency to facially challenge an agency rule. We cannot recall a prior year in which the Supreme Court considered so many cases which impacted the consumer financial services industry.

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Data Privacy & Security Roundup: New Laws, Regulations and Important Dates in 2024

The upward trend in data privacy legislation continued in 2023. According to the National Conference of State Legislatures, “[a]t least 40 states and Puerto Rico introduced or considered at least 350 consumer privacy bills in 2023,” a significant increase from the 200 bills in 2022.  Many of these bills were limited in scope, relating to, for example, biometric, genetic and geolocation data, data brokers, and internet service providers.

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Michael Meyer Joins Spring Oaks Capital as Chief Technology Officer

CHESAPEAKE, Va. -- Spring Oaks Capital, LLC is excited to announce the hiring of Michael Meyer as Chief Technology Officer. Michael will lead the firm’s efforts in data science, data engineering, product development, and information security and infrastructure, reporting directly to President & CEO Tim Stapleford.

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