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CFPB Issues Request for Information on Consumer Credit Card Market

The CFPB has issued a new request for information (RFI) to inform its biennial review of the credit card market mandated by the Credit Card Accountability Responsibility and Disclosure Act of 2009 (CARD Act).  Comments on the RFI must be received by April 24, 2023.

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Your customers have spoken. Listen to what they want and need from your customer service. 

In this new ebook from TCN, you'll find everything you need to know about your customers' expectations, including their biggest fears when calling customer service, how long they typically wait on hold, how likely it is that they will leave a review, and how their experiences affect your business. 


Get the free report here.
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ConServe Named 2022 Best Places to Work in Collections

Rochester, N.Y. -- Continental Service Group, Inc., d/b/a ConServe is proud to announce it was selected as one of the 2022 Best Places to Work in Collections.  This is the eighth time that ConServe has been recognized by industry excellence programs administered by Best Companies Group.  This organization conducts over 60 local, national and industry “Best Places” programs each year.

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Commercial Collection Agencies of America Gives Back

CHICAGO, Ill. -- Commercial Collection Agencies of America announced that through its initiative, Commercial Collection Agencies of America Gives Back, a portion of the proceeds of its annual conference along with individual members’ donations, have been given to the Bone Marrow & Cancer Foundation.

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Regulating Medical Debt Collection: A 2022 Review and Look Ahead

The COVID-19 pandemic created record amounts of unexpected medical debt for consumers, which only exacerbated the growing amount of delinquent medical debt. Even before the pandemic, federal and state legislators and regulators identified what they believed to be fundamental flaws in how medical services are billed and what understanding consumers have of their financial responsibility for these services.

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ConServe Employees Donate to ConnectLife

ROCHESTER, N.Y. -- Continental Service Group, Inc., d/b/a ConServe, is a devoted community partner that strives to make the world a better place.  Through the organization’s ongoing philanthropy program, ConServe Cares, the ConServe team supports and funds the efforts of numerous local non-profit agencies that make a difference in our communities.  As a result of the employees’ compassion and generosity, countless lives have been touched and enriched.

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P&B Capital Group Donates to Therapeutic Jiu-Jitsu Training for Disabled Veterans

WEST SENECA, N.Y -- P&B Capital Group LLC was honored to make a financial contribution this holiday season to the We Defy Foundation, a 501(c)3 organization providing combat veterans coping with military-connected disabilities a means to overcome challenges through Brazilian Jiu-Jitsu and fitness training.

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