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The Two New Yorks and Their Proposed Debt Collection Rules

The New York Department of Financial Services and the New York City Department of Consumer and Worker Protection are simultaneously engaged in amending their consumer debt collection rules. While the DFS rulemaking has been underway for nearly two years, the DCWP began its efforts last fall.

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Seven "MUST-HAVE" Collection Software Capabilities

In this new whitepaper from Telrock Systems, find out which "MUST-HAVE" collection software capabilities represent the new "table stakes" for organizations wanting to more effectively, efficiently, and compliantly perform collections.


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insideARM is grateful to our 2024 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital

CRC to NY DFS: Proposed Rules Harm Consumers; Conflict with Existing Law

The New York Department of Financial Services (NY DFS) has continued its years-long process to update its debt collection regulations. According to the Consumer Relations Consortium (CRC), however, the current version of the proposal conflicts with existing law, oversimplifies the statute of limitations, and harms consumers by depriving them of their preferred communication channel and prohibiting the use of the charge-off date on certain types of accounts.

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Florida Federal Court Emphasizes Legal Disputes Do Not Give Rise to a Private Right of Action Against Furnishers

The Middle District of Florida rounded out 2022 by ruling in conformance with Eleventh Circuit precedent that plaintiffs must have a factual, rather than legal, dispute to bring suit against a credit furnisher under §1681s-2b of the Fair Credit Reporting Act (FCRA).

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ConServe Named as an APEX Award Winner for Workplace Development Programs

ROCHESTER, N.Y. -- Continental Service Group, Inc., d/b/a ConServe, announces that they have once again earned a spot on Training magazine’s, 2023 Training APEX Awards.  The Training APEX Awards ranking is determined by assessing a range of qualitative and quantitative factors, including financial investment in employee development, the scope of development programs, how closely such development efforts are linked to business goals and objectives, and their effectiveness in terms of business impact.

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Coast Professional, Inc. Announces Promotion of Samuel A. Thelen as Vice President of Information Technology

GENESEO, N.Y. -- Coast Professional, Inc. (Coast) is excited to announce the promotion of Mr. Samuel A. Thelen to Vice President of Information Technology. In his new role, Mr. Thelen will be responsible for guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection, and endpoint protection. His experience and deep understanding of industry best practices will enable him to identify, recommend, develop, implement, and support new processes, tools, and solutions to achieve better business results.

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New CFPB Report and Blog Post Look at Third-Party Debt Collections Tradeline Reporting and Medical Debt Furnishing

The CFPB issued a new report, “Market Snapshot: An Update on Third-Party Debt Collections Tradelines Reporting,” that looks at trends in credit reporting of debt in collections from 2018 to 2022.  It also published a new blog post, “Debt collectors re-evaluate medical debt furnishing in light of data integrity issues,” that looks at factors that create challenges for medical collections reporting.

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Customizable or Configurable? Find the Right Collections Solution for Your Business

23 March 2023 at 02:00 p.m.

A totally custom collections & recovery platform sounds great. But does your organization really need a truly custom solution, or a configurable one? 

This webinar will discuss the differences between customizable and configurable, and how to find the right balance between the two.

Event Details »