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FCC Issues Final Rule on Revocation of Consent for Robocalls and Robotexts

The Federal Communications Commission (FCC) has issued a final rule amending its regulations implementing the Telephone Consumer Protection Act (TCPA) to add new provisions addressing how consumers may revoke consent to receive autodialed or prerecorded voice calls or texts and the obligations of callers and texters to honor revocation of consent requests.

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Is your organization prepared to handle a sudden increase in collection activity?  

U.S. consumers are struggling with debt incurred during the pandemic, leaving a brewing storm of bad debt and delinquencies looming on the horizon. In this new eBook from Finvi, you’ll discover the economic factors leading to rising debt, and how technology can help your organization handle the increase as well as make your strategies more effective. 

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insideARM is grateful to our 2024 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital

NY State SHRM, Best Companies Group and Rochester Business Journal Announce 2024 Best Companies to Work for in New York

ROCHESTER, N.Y. -- Continental Service Group, LLC d/b/a ConServe, announce that The New York State Council of the Society for Human Resource Management, Best Companies Group and Rochester Business Journal have named ConServe as one of the 2024 Best Companies to Work for in New York.

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CFPB Bites of the Month - 2023 Annual Review - Debt Collection

In this article, we share a timeline of our monthly "bites" for 2023 applicable to debt collection. If debt collection in 2023 had a theme it would be medical debt. Medical debt woes transcend political parties and affect nearly all demographic groups. As the CFPB has pointed out, and as almost every American knows, medical bills are confusing and insurance disputes are common. The CFPB took aggressive action in 2023 to curb medical debt collection practices and to ensure that medical debt collectors are collecting on accurate, undisputed amounts.

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Coast Promotes Lisa Reese to Senior Vice President of Compliance

GENESEO, N.Y. -- Coast Professional, Inc. (Coast) is pleased to announce the promotion of Lisa Reese to Senior Vice President of Compliance. With more than 26 years of experience in collections and a wealth of knowledge from a number of departments including Compliance, Operations, and Auditing, Ms. Reese began her career at Coast in 2018 as the Senior Director of Compliance. She later earned a promotion to Vice President of Compliance. Throughout her tenure at Coast, she has provided leadership and support to teams of legal, quality assurance, training, and Compliance employees while maintaining a track record of protecting consumer rights.

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Third Circuit Finds Pennsylvania Lending Law Does not Regulate Collection of Charged-off Debt

On February 7, the U.S. Court of Appeals for the Third Circuit affirmed a lower court’s decision to grant a debt collector’s (the defendant) motion for judgment. The defendant argued that its efforts to collect plaintiff’s charged-off debt via a proof of claim in a bankruptcy proceeding was not limited by, or in violation of, the Pennsylvania Consumer Discount Company Act (CDCA). The plaintiff, who obtained a loan from a third-party small-dollar lender licensed under the CDCA, defaulted on the loan and the licensed lender subsequently charged off and sold plaintiff’s debt to a company that was not licensed under the CDCA.

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California DFPI Proposes New Regulations Under the Debt Collection Licensing Act

On February 9, 2024, the California Department of Financial Protection and Innovation (DFPI) published a proposed rule to adopt new regulations under the Debt Collection Licensing Act (DCLA). Under the DCLA, a debt collector licensee is required to pay the DFPI Commissioner its “pro rata share of all costs and expenses incurred in the administration” of the DCLA, which is calculated in part based on the licensee’s “net proceeds generated by California debtor accounts,” but the term “net proceeds” was not defined in the statute.

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Experian Tech Showcase: Experian® Optimize and PowerCurve® Customer Management

Thursday, February 29, 2024 at 01:00 p.m. ET

Debt collection has become a frontline profit driver for organizations. To maximize performance, you need to know your customers better, segment and target your approach more effectively, and automate as much as possible.

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