Pennsylvania District Court Finds No Personal Liability Under the TCPA

In Perrong v. Chase Data Corp., et al., a court in the Eastern District of Pennsylvania recently ruled that no personal liability attaches to the owner of a company for Telephone Consumer Protection Act (TCPA) violations.

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Payments from digital outreach increased 43% for a large BNPL lender’s collections team 

Reducing cost-to-collect by switching to email and text is a major trend. But companies haven’t always seen the immediate ROI they hoped for. Recently, Prodigal helped the collections team of a large BNPL lender significantly raise payments with AI to drive highly tailored email engagement strategies. See how it helped them lift revenue in weeks and realize exponential ROI from their digital strategy. Learn More. 

2024 Training Magazine APEX Awards ConServe Celebrates Ten Consecutive Years of Training Excellence

ROCHESTER, N.Y. -- Continental Service Group, LLC d/b/a ConServe, announces that they have once again earned a spot on Training magazine’s, 2024 Training APEX Awards. The Training APEX Awards ranking is determined by assessing a range of qualitative and quantitative factors, including financial investment in employee development, the scope of development programs, how closely such development efforts are linked to business goals and objectives, and their effectiveness of business outcomes resulting from training.

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Restrictive Collection Bill Pending in Minnesota

In February 2024 the Minnesota Debt Fairness Act was introduced in the Minnesota Legislature. The proposed law seeks to amend the law governing debt collection, garnishment, and consumer finance.  The Minnesota Governor’s office has announced support for the Act. The proposed bill includes new terms and definitions, new prohibitions on collection activity, and creates other new rules regarding consumer debt. If passed, the law will drastically change how debt is collected in Minnesota and is sure to have long-lasting consequences for debt collectors and consumers alike.

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FCC Issues Final Rule on Revocation of Consent for Robocalls and Robotexts

The Federal Communications Commission (FCC) has issued a final rule amending its regulations implementing the Telephone Consumer Protection Act (TCPA) to add new provisions addressing how consumers may revoke consent to receive autodialed or prerecorded voice calls or texts and the obligations of callers and texters to honor revocation of consent requests.

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NY State SHRM, Best Companies Group and Rochester Business Journal Announce 2024 Best Companies to Work for in New York

ROCHESTER, N.Y. -- Continental Service Group, LLC d/b/a ConServe, announce that The New York State Council of the Society for Human Resource Management, Best Companies Group and Rochester Business Journal have named ConServe as one of the 2024 Best Companies to Work for in New York.

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CFPB Bites of the Month - 2023 Annual Review - Debt Collection

In this article, we share a timeline of our monthly "bites" for 2023 applicable to debt collection. If debt collection in 2023 had a theme it would be medical debt. Medical debt woes transcend political parties and affect nearly all demographic groups. As the CFPB has pointed out, and as almost every American knows, medical bills are confusing and insurance disputes are common. The CFPB took aggressive action in 2023 to curb medical debt collection practices and to ensure that medical debt collectors are collecting on accurate, undisputed amounts.

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Experian Tech Showcase: Experian® Optimize and PowerCurve® Customer Management

TOMORROW! February 29, 2024 at 01:00 p.m. ET

Debt collection has become a frontline profit driver for organizations. To maximize performance, you need to know your customers better, segment and target your approach more effectively, and automate as much as possible.

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Featured Resources and Webinars

from insideARM.com

» Optimizing your recovery strategy with Collections Triggers℠

» Bad Debt is Rising

» Seizing the Opportunity in Uncertain Times: The Collections Industry in 2023

» Streamline Your Collections Process with Voice AI

» NAVIGATING COLLECTIONS LICENSING: How to Reduce Financial, Legal, and Regulatory Exposure

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