How Consumer Credit Trends Impact Debt Collection in 2024

Today’s current economic climate is already influencing consumer spending and credit in 2024, and is becoming a hot topic for businesses seeking to engage past-due customers.

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Multi-Channel AI: Improve Contacts and Increase Revenue Compliantly 

AI is everywhere right now, and the collections industry is no exception. Some debt collectors have been early adopters, eager to stay on the cutting edge, while others have chosen to sit on the sidelines to watch how the landscape develops. 

What’s the right path for your organization? Find out during Multi-Channel AI: Improve Contacts and Increase Revenue Compliantly, on April 4 at 2 PM ET. Register now. 

MN Bill Proposes to Ban Medical Debt Sales

The Minnesota legislature was busy in February 2024. Though the Minnesota Debt Fairness Act captured recent headlines (a deep dive into the bill can be found here), another bill that proposes to ban the sale of medical debt in the state, could also cause significant disruption to the industry and to Minnesota citizens.

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Skit.ai Launches New Multichannel Offerings for the Debt Collections Industry

NEW YORK, NY -- Skit.ai, the leading provider of Conversational AI solutions for the accounts receivables industry, announced today the launch of an innovative suite of multichannel, self-service offerings aimed at enhancing debt collection processes and elevating consumer experiences. The company has introduced a comprehensive range of Generative AI-powered solutions across voice, chat, email, and text communications.

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New Hampshire Enacts Comprehensive Consumer Data Privacy Law

New Hampshire Gov. Chris Sununu on March 6 signed into law Senate Bill 255, making New Hampshire the 14th state to enact a comprehensive consumer data privacy law, following California, Virginia, Colorado, Utah, Connecticut,  Iowa, Indiana, Tennessee, Montana, Texas, Oregon,  Delaware, and New Jersey.  The law will go into effect Jan. 1, 2025.

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Executive Appointment: Phillips & Cohen Announces the Hiring of Kacey Rask to SVP, Growth & Partnerships, North America.

WILMINGTON, Del.-- Phillips & Cohen Associates, Ltd. (PCA), the global leader in deceased account care management and technology solutions, servicing clients in the United States, Canada, United Kingdom, Ireland, Australia, New Zealand, and Germany is pleased to announce the appointment of Kacey Rask as SVP, Growth and Partnerships.

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Jessica Klander Elected Chief Operating Officer of Bassford Remele

MINNEAPOLIS, Minn. -- Jessica Klander, shareholder and co-chair of Bassford Remele’s consumer finance practice group and recruiting committee, has been elected Chief Operating Officer. Jessica will bring a fresh perspective on firm operations that will benefit Bassford Remele and its clients.

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RA Compliance Corner: How to Effectively Communicate with Executive Leadership

27 March 2024 at 02:00 p.m.

Compliance and operations professionals sometimes speak a different language and have differing priorities. This can make it difficult to solve common problems and enhance organizational structure. Effective communication is the key to solving this problem and there are steps compliance professionals can take to improve communication with executive leadership teams.

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