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California DFPI Proposal May Create Personal Liability for Industry Stakeholders

The California Department of Financial Protection and Innovation (DFPI) continues to tweak its proposed complaints and inquiries regulation. The newest iteration includes an update requiring those covered under the act (which includes debt collectors) to designate an officer to be ultimately accountable for the effective operation and governance of the complaint process, but does not specify what "ultimately accountable" means. Comments must be submitted to the DFPI by April 7, 2023.

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Develop your leadership skills, build your network, and retain your top performers at Women in Consumer Finance

Women in Consumer Finance (powered by iA) is the industry’s most dynamic and influential annual meet-up. It is the place to be for those looking to build their confidence, make meaningful connections, and supercharge their careers, as well as those who want to support and invest in key female professionals within their organizations. Register yourself or your staff for Women in Consumer Finance - December 11-13 in Palm Springs, CA. 


The lowest prices of the year end April 15. Register now.
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Utah Amends Data Breach Notification Law

Utah Gov. Spencer Cox on March 23 signed into law Senate Bill 127, which amends the state’s data breach notification statutes.  The amendments go into effect May 2, 2023.

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ConServe Ownership and Name Change

ROCHESTER, N.Y. -- ConServe is pleased to announce that effective on March 3, 2023, Pamela Baird, ConServe’s General Counsel, became the new owner of ConServe and will serve as the company’s Chief Executive Officer.

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CFPB vs. PRA-Top 3 Takeaways and PRA’s Response

Last week, the CFPB created a stir when it announced a Consent Order (Order) with Portfolio Recovery Associates (PRA), one of the nation's largest debt collectors and debt buyers. The 39-page Order is comprehensive. It imposes collection activity requirements not found in the Fair Debt Collection Practices Act (FDCPA) and litigation requirements typically left up to state law. It also provides insight into the CFPB’s mindset regarding collection activity, credit reporting, and what we might see proposed as rulemaking.

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Bill Gosling Outsourcing Partners with Rahab's Daughters to Free Women and Children From Human Trafficking

RICHMOND, Va. -- Bill Gosling Outsourcing recently partnered with Rahab’s Daughters and employed 100+ call center agents to provide relief to human trafficking victims in the Ontario region. Working alongside the Mississauga Nerve Centre, Bill Gosling agents in Canada (London and Newmarket) and Costa Rica (San Jose) provided 900+ hours of support, answering a 24/7 helpline for victims/informants and coordinating with local shelters to find beds for rescued victims. Thirty-five human beings were rescued from trafficking via these efforts.

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Second Circuit rules CFPB’s funding does not violate Appropriations Clause

A three-judge panel of the U.S. Court of Appeals for the Second Circuit has unanimously ruled that the CFPB’s funding structure does not violate the Appropriations Clause of the U.S. Constitution.  In its decision, the panel expressly declined to follow the Fifth Circuit panel decision in Community Financial Services Association of America Ltd. v. CFPB that reached the opposite conclusion.  Last month, the U.S. Supreme Court granted the CFPB’s certiorari petition seeking review of the Fifth Circuit decision and agreed to hear the case next Term.

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TREND ANALYSIS: Is the Economic Alarm Bell Ringing?

5 April 2023 at 02:00 p.m.

Consumers have been contending with high interest rates and inflation for about two years now, but delinquency trends have been steady. Now, they’re edging up past pre-pandemic levels. Is the economic alarm bell ringing? 


Join host Erin Kerr and panelists Andrew Domino (COO and Managing Partner, Bridgeforce), Aleks Whitchurch (CEO at Quanta Credit Services), and Russ Kotlicky (Senior Director, Ops Delivery at Auriemma Roundtables) as they discuss the macroeconomic trends that affect collections & recovery professionals, and how to use those trends to prepare for what might be an economic crisis.

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