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Credit Eco to Go: Data… the Good, the Bad and the Soon to be Regulated

Clint Lotz, President and Founder of TrackStar stops by Clark Hill’s Credit Eco to Go to talk not only about data, but he weighs into the debate of data regulation. More and more states are enacting laws that give consumers more control over their own data. Industry opposes a fragmented regime and instead favors a national standard.

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Industry Benchmark: Call Monitoring

Are you call-monitoring? Tell us more…


These benchmark surveys, developed by insideARM's CRC (Consumer Relations Consortium) and Research Assistant, are designed to give you targeted insight into specific questions.


Your data is never tied to your company, only to aggregated results.


Those who share their email at the end of the survey will receive a complimentary copy of the survey results once published.


Take the survey!

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RMAI Honors Outstanding Member and Executive Director

SACRAMENTO, Calif. -- Against all odds, the Receivables Management Association International held its 2021 Annual Conference in Las Vegas, April 12-15, 2021. With more than 500 in-person attendees and more than 150 virtual attendees, leaders from RMAI capitalized on the event by honoring an outstanding member and RMAI’s executive director.

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Why You Need an FCRA Compliance Manual and What It Should Include

Fair Credit Reporting Act (FCRA) lawsuits have been on the rise. In 2020, FCRA lawsuits increased by 5.3% over 2019, outpacing lawsuits filed under the Fair Debt Collection Practices and the Telephone Consumer Protection Act, which were down -17.6% and -3.3%, respectively.1 This trend will likely continue, and with the Consumer Financial Protection Bureau stepping up enforcement actions it is more important than ever for background screeners to review and improve their FCRA compliance procedures. This should start with a FCRA Compliance Manual.

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Landmark Victory! Debt Collector Did Not Deceive Debtor Who Refused to Give Name

A debt collector must verify the identity of a communication recipient to ensure a right-party contact while also avoiding a disclosure about the existence of the debt to a third-party.  Thus, a debt collector must, when asked, provide meaningful information about the purpose of a telephone call to a third-party – even when the third-party refuses to identify herself – without disclosing that the call is an attempt to collect a debt.

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Convoke Introduces Consumer Call Recording Fulfillment

ARLINGTON, Va. -- Convoke, a leader in SaaS solutions for the debt collection market, is pleased to announce significant updates it has made to its collections intelligence platform. Each year, Convoke develops and releases multiple new and expanded features to its platform to support its clients' evolving needs.

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ERC Obtains 2 Dismissals in One Day; Court Criticizes Plaintiff’s “Cookie-Cutter” Complaints.

It seems at least one judge in the Eastern District of Wisconsin appears to be tired of reviewing repeated meritless claims. On March 29th, in two strongly worded Orders, Judge Brett H. Ludwig dismissed two cases filed on behalf of consumers by the Law Office of Paul Strouse against Enhanced Recovery Company, LLC (ERC) and other defendants. Further, the consumer’s Counsel has been ordered to show the court in each case why he should not be sanctioned. The cases are Herron v. Credit One Bank, et al., case #20-cv-0844 (E.D. WI) which can be found here, and Butler vs. 1st Franklin Financial Corporation, et al., Case #20-cv-0842 (E.D. WI) which can be found here.

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When Each Contact Counts: Meeting the CFPB 7x7 with Intelligent Contact Data

12 May 2021 at 01:00 p.m.

The new CFPB Regulation F sets limits on the number of debt collection contact attempts and communications to seven times per each particular debt per week. More than ever, every contact must count.

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