An Email is Less Intrusive Than a Phone Call, Finds N.D. Illinois While Granting TrueAccord’s Motion to Dismiss

A court victory by TrueAccord Corp. (TrueAccord) in the Northern District of Illinois continues to showcase the benefits of digital collection as the court found receiving an email about a debt is less intrusive to consumers than receiving a phone call. Messer Strickler Burnette represented TrueAccord and filed the briefing in the case.

Read the Whole Story »

DFPI Adopts CRC's Proposed Language; Removes Personal Liability From Proposal

The California Department of Financial Protection and Innovation (DFPI) is listening to industry input as it finalizes its proposed complaints and inquiries regulation. Its most recent update (Third Proposal) included the adoption of language recommended by the Consumer Relations Consortium (CRC) to avoid creating personal liability for employees of covered entities.

Read the Whole Story »

Utah’s H.B. 20 Signed into Law, Reducing Red Tape for Debt Collection Agencies

In a significant boost to the financial services industry, Utah has taken major steps to streamline its debt collection bureaucracy — including the removal of criminal penalties for failure to comply with technical requirements.

Read the Whole Story »

In the Wake of the Demise of Silicon Valley Bank and Signature Bank: What Fintechs, Private Equity, and Banks Need To Know

On Friday, March 10, the California Department of Financial Protection and Innovation (DFPI) closed Silicon Valley Bank (SVB), the subsidiary of SVB Financial. The Federal Deposit Insurance Corporation (FDIC) was appointed the receiver of its over $250 billion in assets. This is the largest U.S. bank failure since the global financial crisis more than a decade ago.

Read the Whole Story »

Iowa Becomes Sixth State to Enact Comprehensive Consumer Data Privacy Law

Iowa Gov. Kim Reynolds on March 28 signed into law SF 262, making Iowa the sixth state to enact comprehensive consumer data privacy legislation.  The other states are California, Virginia, Colorado, Utah, and Connecticut.  The law will take effect Jan. 1, 2025.

Read the Whole Story »

Abrahamsen Gindin LLC Acquires Forster and Garbus LLP

SCRANTON, Pa. -- Abrahamsen Gindin LLC (AG Law), a multi-state creditors’ rights firm headquartered in Scranton, Penn., recently acquired Long Island-based Forster and Garbus LLP.

Read the Whole Story »

Work Smarter Not Harder - Getting the Most Out of Speech Analytics and QA Controls

16 May 2023 at 02:00 p.m.

Many organizations in the ARM industry use speech analytics platforms, but are they really using their platforms efficiently? Are they using all the capabilities their speech analytics tools have to offer? How can compliance teams maximize the analytics tool they are using or find one that meets their needs? Using speech analytics tools to their maximum capacity significantly increases a compliance department's efficiency.

Event Details »

Featured Resources and Webinars

from insideARM.com

» Customizable or Configurable? Find the Right Collections Solution for Your Business

» Voice AI Is Becoming the ARM Industry Standard: Learn Why Collection Agencies Must Watch Out

» Case Central Dispute Management Demo

» Seven “MUST-HAVE” Collection Software Capabilities for 2023

» Charting the Course and Steering Toward Success: The Collections Industry in 2022

» How to Launch an Omnichannel Collection Strategy

View all Free Reports and Webinars