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What it Takes to Get a Green Checkmark Displayed With Your Call: Understanding Termination

Rebekah Johnson, CEO, and Anis Jaffer, Chief Product Officer of Numeracle host a live Q&A podcast series covering all things related to call center communications, including call delivery, STIR/SHAKEN, caller ID technology, TRACED Act, brand identity, and more. In the episode below (transcript edited by insideARM; listen to the full episode here), Rebekah and Anis have the second part of their discussion about what it takes to authenticate and achieve the elusive "green checkmark" on the end subscriber’s device. Read the first part here.

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Company leaders: Are you re-thinking your call center space needs?

With so many companies embracing work from home in the long run, everyone is re-evaluating their real estate needs. One insideARM member is looking at the possibility of taking over some space (and potentially some people). Are you doing the same? Do you have space you're looking to off-load? email Stephanie@insidearm.com and we'll connect those who are interested.

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insideARM is grateful to our 2024 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital

California DFPI Commissioner Alvarez Issues Strong Reminder to Debt Collectors

Last week the California Department of Financial Protection and Innovation (DFPI) issued a reminder to future debt collector licensees and existing mortgage lenders and servicers about protections for California renters and homeowners experiencing economic hardship under the COVID-19 pandemic.

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Spring Oaks Capital Continues its Rapid Expansion with the Addition of Paul Hurlocker as Chief Technology Officer

CHESAPEAKE, Va. -- Spring Oaks Capital, LLC has hired Paul Hurlocker as Chief Technology Officer. Paul will be based in Richmond, Virginia, and report to President & CEO Tim Stapleford.

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Credit Eco to Go: Data… the Good, the Bad and the Soon to be Regulated

Clint Lotz, President and Founder of TrackStar stops by Clark Hill’s Credit Eco to Go to talk not only about data, but he weighs into the debate of data regulation. More and more states are enacting laws that give consumers more control over their own data. Industry opposes a fragmented regime and instead favors a national standard.

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RMAI Honors Outstanding Member and Executive Director

SACRAMENTO, Calif. -- Against all odds, the Receivables Management Association International held its 2021 Annual Conference in Las Vegas, April 12-15, 2021. With more than 500 in-person attendees and more than 150 virtual attendees, leaders from RMAI capitalized on the event by honoring an outstanding member and RMAI’s executive director.

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Why You Need an FCRA Compliance Manual and What It Should Include

Fair Credit Reporting Act (FCRA) lawsuits have been on the rise. In 2020, FCRA lawsuits increased by 5.3% over 2019, outpacing lawsuits filed under the Fair Debt Collection Practices and the Telephone Consumer Protection Act, which were down -17.6% and -3.3%, respectively.1 This trend will likely continue, and with the Consumer Financial Protection Bureau stepping up enforcement actions it is more important than ever for background screeners to review and improve their FCRA compliance procedures. This should start with a FCRA Compliance Manual.

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Regulation F: Making the Model Validation Notice Work

22 April 2021 at 01:00 p.m.

Join iA's Senior Director of Education, Mike Bevel, and his panel of industry experts as they ask and answer (almost) all the questions you're probably worried about with regards to the Model Validation Notice.

Event Details »