Essential headlines, new reports, and best practices from insideARM.com. Got this from a friend?
Subscribe to the ARM Insider
insideARM ARM Insider

CFPB Issues Interim Rule Applicable to FDCPA Debt Collectors Seeking to Evict Tenants For Non-Payment of Rent

The CFPB has issued an interim final rule that requires “debt collectors” as defined under the FDCPA who seek to evict tenants for non-payment of rent to provide written notice to tenants of their rights under the Centers for Disease Control and Prevention (CDC) Order that establishes an eviction moratorium.  The interim rule also prohibits FDCPA debt collectors from misrepresenting tenants’ eligibility for protection from eviction under the moratorium.  The rule becomes effective on May 3, 2021 and comments on the rule must be submitted by May 7, 2021.

Read the Whole Story »


New survey report: Why customers won’t take your call and what you can do about it

Outbound calling is under siege from a range of threats. In this new report from Neustar, find out what those threats are and how enhanced customer experience and operational efficiency can counter them.  For this report, Neustar partnered with Forrester Consulting to survey hundreds of executives responsible for outbound calling. Find out what Forrester learned about their outbound calling programs and get the practical steps you can take to improve your outbound calling. Learn more.
ADVERTISEMENT
Advertisement

insideARM is grateful to our 2024 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital

Jeremy Nixon Joins Maxwell & Graves Solutions

New Jersey -- Maxwell and Graves Solutions, LLC (M&G), a consulting firm with expertise in collections and servicing in the financial lending space, announced the addition of industry veteran Jeremy Nixon as a Senior Consultant.

Read the Whole Story »


Debt Collector Wins on Bona Fide Error Defense Where Dispute Letter Too Vague

Here’s a bit of good news in an otherwise chaotic week for the accounts receivable industry: On April 13, 2021, in the case of Anderson v. I.C. System, Inc., 3:20-cv-00263 (W.D. Wis. April 13, 2021), a district court granted summary judgment in a debt collector’s favor on a bona fide error defense. Before you say, ‘this is just a district court case, why should I care in light of all of the other things-which-will-not-be-named going on this week?’… a positive case is a positive case, and this particular case covers a situation likely familiar to any entity which is credit reporting.

Read the Whole Story »


ADVERTISEMENT
Advertisement

Woah: Supreme Court Strips FTC Of Key Ability to Obtain Monetary Relief in Court–Congress Vows Swift Action

Well this is a big one. And although it doesn’t relate directly to the TCPA, the cross-over issues here are pretty clear.

Read the Whole Story »


ConServe to Award Continuing Professional Education (CPE) Credits

ROCHESTER, N.Y. -- Today ConServe announced it will award sponsored Continuing Professional Education (CPE) credits through its ConServe University® quarterly Webinar Series. CPE is a requirement for most CPAs and financial leaders to maintain their professional competence and provide quality professional services.

Read the Whole Story »


CFPB and NY AG Go After Hidden Assets of Now Defunct Debt Collection Scheme

On April 22, 2021, the CFPB announced that it filed a complaint in federal court to seize a $1.6 million home; the ownership of which it alleges was transferred fraudulently by the operator of a massive and now-defunct debt-collection scheme.

Read the Whole Story »


ADVERTISEMENT
Advertisement

iA Strategy & Tech 2021

13 July 2021 at 09:00 a.m.

Hear from the experts who can help transform your strategy.

You don't want to spend one unnecessary cent on your accounts. Find out how evolving ideas in strategy, cutting-edge tactics and a sophisticated blend of technology can get you much, much closer to that ideal.

Event Details »