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Fee Shifting Bill Introduced in Maine

Democrats in the Maine House of Representatives have introduced House Bill number 1259 (Bill) to shift attorneys' fees to the prevailing party in litigation. If passed into law, the Bill will impact those who file lawsuits to recover debts. A hearing about the bill will be held in Maine on April 6, 2023, at 1 pm.

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Revolutionizing Collections: Embracing Conversational Voice AI and Its Impact on the Future

Incorporating a new AI-powered technology can cause apprehension, and understandably so. Unanswered questions about deployment challenges, efficacy, and compliance can be discouraging for collection agencies. But over the years, Voice AI has become easy to deploy, requiring no tech personnel from collection agencies, and can be deployed within a day or a week. With the economic downturn unfolding and intensifying industry consolidation, there is a need for urgent action; now is the time for collection agencies to embrace this cutting-edge technology. Learn more.

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Superlative RM Celebrates Win in Hunstein Copycat Case

PHOENIX, Ariz -- After nearly two years, Superlative RM, a collection agency with locations in Phoenix, AZ and Elk Grove, CA, is celebrating a recent victory in the United States District Court for the Northern District of Illinois Eastern Division. On June 16, 2021, the plaintiff, through her counsel, filed a class action lawsuit against Superlative RM and an investment group for a Hunstein styled ‘copy-cat’ case. The case was filed in the Circuit Court of Cook County, IL, Chancery Division. The case was based on the claim that the defendants violated the FDCPA by communicating information about a debt to a third party (letter vendor) without permission from the consumer.

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TRAKAmerica Appoints Roxanne Bartley as Chief Revenue Officer

BONITA SPRINGS, Fla. -- TRAKAmerica (“TRAK”) is pleased to announce the appointment of Roxanne Bartley as its first Chief Revenue Officer. In this role, Roxanne will be responsible for accelerating and scaling company revenue and will lead global sales, as well as Marketing and Branding. Roxanne brings a wealth of experience and expertise to the role. She has more than two decades of proven expertise in leading high-performance revenue generation teams that deliver results for both clients and the business.

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EverChain Patents Universal Due Diligence System Providing Unprecedented Visibility Into Client Network

HENDERSON, Nev. -- EverChain, the consumer-centric Recovery Management Solution (RMS) for consumer lenders and creditors, announced that it has patented Universal Due Diligence (UDD), a compliance management system that allows for Sellers, Buyers, and Agencies to submit for certification, submit for recertification, update, and confirm due diligence documents.

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CRC to CFPB: Scrap the Shame List

Late last year, the CFPB announced a proposed rule to create a registry of “repeat offenders” (Proposed Rule). However, according to the Consumer Relations Consortium (CRC), the Proposed Rule is fatally flawed and must be withdrawn. Further, the CRC suggested that instead of perpetuating myths and falsehoods about the debt collection industry by publicizing alleged bad actors, the CFPB should help consumers by exercising its congressional mandate to publish a list of legitimate debt collectors.

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RMAI Presents FinancialLiteracy.Rocks for Financial Capability Month

SACRAMENTO, Calif. -- Receivables Management Association International (RMAI) provides a digital consumer resource for financial success: FinancialLiteracy.Rocks (http://financialliteracy.rocks/).  RMAI is committed to protecting consumers and helping them reach their financial goals, manage debt, and create a stronger economic future for themselves one financial decision at a time.  This website gathers helpful resources together for ease of access and discovery.  FinancialLiteracy.Rocks debuted in 2019 and is updated with new resources on an ongoing basis.

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TREND ANALYSIS: Is the Economic Alarm Bell Ringing?

TOMORROW! April 5, 2023 at 02:00 p.m.

Consumers have been contending with high interest rates and inflation for about two years now, but delinquency trends have been steady. Now, they’re edging up past pre-pandemic levels. Is the economic alarm bell ringing? 


Join host Erin Kerr and panelists Andrew Domino (COO and Managing Partner, Bridgeforce), Aleks Whitchurch (CEO at Quanta Credit Services), and Russ Kotlicky (Senior Director, Ops Delivery at Auriemma Roundtables) as they discuss the macroeconomic trends that affect collections & recovery professionals, and how to use those trends to prepare for what might be an economic crisis.

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