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CFPB Focuses on Medical Credit Cards and Installment Loans in Latest Report

Citing research that found about half of U.S. adults find it difficult to afford the cost of their healthcare, the Consumer Financial Protection Bureau (CFPB or Bureau) published a report focusing on medical credit cards and loans used to cover basic medical treatment and emergency health care. According to the CFPB, the use of medical credit cards and installment loans can increase the financial burden on patients who may pay more than they otherwise would pay.

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Mastering Conversational Voice AI for Collections: A 7-Step Blueprint for Success

The advent of Conversational Voice AI is proving instrumental in transforming collections. In this new ebook Skit.ai provides ARM industry CEOs, decision-makers, consultants, and strategists with a comprehensive framework for making informed decisions about technology adoption, understanding its nuances, and selecting the most appropriate Voice AI solution today.


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Arrears.com: Empowering Debt Collectors with Advanced AI-Powered Solutions

LOS ANGELES, Calif. -- Arrears.com is at the forefront of the digital collections transformation, offering a cutting-edge platform built to help debt collectors scale communications and payments with ease. With its advanced AI-powered solutions, Arrears.com revolutionizes the debt collection industry by providing a comprehensive and efficient toolset.

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Indiana Enacts Comprehensive Consumer Data Privacy Law

Indiana Gov. Eric Holcomb on May 1 signed into law Senate Bill 5, making Indiana the seventh state to enact a comprehensive consumer data privacy law, following California, Virginia, Colorado, Utah, Connecticut, and Iowa. The law will take effect Jan. 1, 2026.

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McGlinchey Adds Financial Litigator Rajdai “Camille” Singh in New York City

NEW YORK, N.Y. --  McGlinchey Stafford is pleased to announce that Rajdai “Camille” Singh has joined the firm’s Financial Services Litigation practice group as an associate in the New York office. Camille focuses her practice on representing consumer financial services companies in litigation matters.

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Collection Certifications LLC: New Name, New Partner, and Exciting Changes for 2023

GRAND RAPIDS, MI -- Collection Certifications LLC (formerly FDCPA Certifications LLC) is excited to announce the addition of collection industry compliance expert Sara Woggerman as a full partner. With more than  a decade of experience in the collection industry, Sara brings extensive compliance knowledge and expertise to the company. This addition will enable Collection Certifications LLC to significantly expand its training options and industry impact.

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Federal Agencies Issue Joint Statement on Potential for Unlawful Bias and Discrimination in Automated Systems

On April 25, officials from the Federal Trade Commission (FTC), the Civil Rights Division of the U.S. Department of Justice (DOJ), the Consumer Financial Protection Bureau (CFPB), and the U.S. Equal Employment Opportunity Commission (EEOC) (together, the Agencies) issued a joint statement warning against the potential for automated systems, including artificial intelligence (AI), used in credit decisions, housing, and employment opportunities to “perpetuate unlawful bias,” “automate unlawful discrimination,” and produce other “harmful outcomes.” To combat these perceived risks, the Agencies resolve to monitor the development and use of automated systems and promote responsible innovation while underscoring that “[e]xisting legal authorities apply to the use of automated systems and innovative new technologies just as they apply to other practices.”

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Work Smarter Not Harder - Getting the Most Out of Speech Analytics and QA Controls

16 May 2023 at 02:00 p.m.

Many organizations in the ARM industry use speech analytics platforms, but are they really using their platforms efficiently? Are they using all the capabilities their speech analytics tools have to offer? How can compliance teams maximize the analytics tool they are using or find one that meets their needs? Using speech analytics tools to their maximum capacity significantly increases a compliance department's efficiency.

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