insideARM Weekly Recap – Week of June 17th, 2024

The only thing constant in the ARM industry is change. That's why we at insideARM review all the news for you and bring you only the stories that are most important. Last week, after what felt like months of breaking news from the CFPB, the focus shifted to the states with important rulings in both Alabama and Indiana, and a new law in Maine that looks to greatly impact medical debt collection. Read on for a breakdown of these stories and why our team feels you need to know them.

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How Lenders Are Increasing Agent Workload – Without Burnout: Digital Strategies and Agent Stability in Collections  

Despite rising caseloads and communication demands, agent turnover has remained steady in recent years for first-party collections shops. Data from Auriemma Roundtables suggests e-communications and workforce management changes could help explain this decoupling between workload and burnout. In this study, you’ll see how lenders used digital communications and innovative workforce strategies to enhance efficiency and navigate the evolving collections landscape.  

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Maine Passes Amendment on Medical Debt

On April 22, 2024, Maine became the most recent state to enact legislation aimed at limiting the collection of medical debt. The law, An Act to Prohibit Unfair Practices Related to the Collection of Medical Debt, amends Maine’s Fair Debt Collection Practices Act and concerns fees and interest, a litigation exemption, and the definition of medical debt. The full bill can be found here and goes into effect on August 9, 2024.

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National Credit Adjusters Launches Food Drive for West Haven Children’s Home

HUTCHINSON, Kan. -- National Credit Adjusters’ company services are rooted in their core values of integrity, honesty, and transparency. With offices in Kansas, Arizona, and Jamaica, the organization actively works within its local communities to promote better health and happiness. In April, NCA worked closely with its Jamaica office to launch an incredible food drive dedicated to providing food for the West Haven Children’s Home.

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Indiana Appeals Court Rules That a Passive Debt Buyer Is a Debt Collector under the FDCPA and State Law

The Court of Appeals of Indiana recently upheld a lower court’s decision that a debt buyer who purchased a portfolio of defaulted student loans and placed an account with a collection agency qualifies as a “debt collector” under both Indiana state law and the Fair Debt Collection Practices Act (FDCPA).

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District Court Highlights the Importance of Precise Dispute Letters When Challenging Debt Collection

On June 6, the U.S. District Court for the Northern District of Alabama ruled on dueling motions for summary judgment in a suit against a debt collection agency for alleged violations of the FDCPA. The plaintiff contended the debt collection agency improperly handled the reporting of two accounts to credit reporting agencies, one of which the debt collection agency failed to identify as disputed after receiving a dispute letter from the plaintiff’s counsel, violating both § 1692e and § 1692f of the FDCPA.

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Kredit Successfully Achieves SOC 2 Type 2 Compliance, Ensuring Secure Data Handling for all Partners

NEW YORK, N.Y. -- Kredit, the leading centralized debt resolution platform and network, is thrilled to announce successful achievement of SOC 2 Type 2 compliance. This significant milestone demonstrates Kredit’s commitment to maintaining the highest standards in data security and protection.

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Legal Hot Topics from the CRC Legal Advisory Board

18 July 2024 at 02:00 p.m.

The legal landscape in the ARM industry is constantly changing. It can be difficult to wade through it all and determine what is important and what steps need to be taken to stay ahead of the curve. 

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