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Thinking Differently: The 4 Most Common Mistakes Plaguing Data Science and AI for Debt Collection

There has been an explosion of data science* and machine learning** tech designed for ARM / collections companies and those companies are definitely paying attention. According to a 2020 trends survey from Interactions, over half of ARM participants think of themselves as “innovative” or “disruptive.” What most companies mean by this is that they have invested (or would like to invest) in the tools that define "innovative" and "disruptive" in 2021: data science, machine learning, and AI.

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New Whitepaper: How to Automate After-Call Wrap-up and Boost Agent Productivity

Your agents spend on average 25% of their day taking notes. That's $10,000 per agent, per year. Find out how machine learning can automate after-call wrap-up, free your agents from note-taking duty, and radically increase productivity in "Accelerating Agent Productivity," a new whitepaper from Prodigal. Learn more.
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insideARM is grateful to our 2021 Strategic Supporters:

NCB MRS Crown Asset Management Spring Oaks Capital TransUnion

Nevada Federal Court Won't Weigh in on Medical Collection Law Until Late July

Yesterday, we told you about a lawsuit that had been filed challenging the constitutionality of Nevada's new medical debt collection law (SB 248) which goes into effect July 1, 2021.  The lawsuit asks the District Court of Nevada to declare SB 248 is unenforceable and grant preliminary and permanent injunctive relief. Yesterday afternoon the federal court set some deadlines related to the filing.

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Multiple Parties File Lawsuit to Stop Nevada Medical Collections Law From Going Into Effect

Earlier this month, the State of Nevada passed a law to regulate medical debt collection (SB 248).  The hastily passed new law, which goes into effect July 1, 2021, is, as we say in the south, clear as mud. Of course, some might say using the word “clear” in the same sentence as SB 248 is too generous, and they wouldn’t be wrong.

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Per SCOTUS: “No Concrete Harm, No Standing”

The Supreme Court has made its opinion clear: “No concrete harm, no standing.”  On June 25, 2021, in an opinion that is sure to influence litigation in the credit reporting and debt collection spheres, the Supreme Court held that a plaintiff who cannot show a statutory violation harmed them lacks standing to bring a lawsuit under Article III of the U.S. Constitution.

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Debt Collector in Hunstein Tells 11th Circuit that New SCOTUS Opinion Supports Request for Rehearing

On June 25, 2021, in the case of TransUnion v. Ramirez, 594 U.S. ____ (2021), the Supreme Court of the United States issued an opinion that held, "No concrete harm, no standing." Central to the issue in the Ramirez case was an analysis regarding the effect of publishing certain materials to third parties, which may directly influence the 11th Circuit Court of Appeals decision to rehear the Hunstein matter.

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Credit Control, LLC – First Place Ranking in Large Companies Best Places to Work in Collections by insideARM

ST. LOUIS, Mo. -- Credit Control, LLC (“Credit Control”) is proud to announce its first-place ranking in the “2021 Best Places to Work in Collections”. This is the company’s second time participating in the program with back-to-back selections and the first time being ranked #1 overall in the large company category.

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Women in Consumer Finance 2021

6 December 2021 at 10:00 a.m.

Sharpen your leadership skills, expand your professional network and help improve your workplace culture when you attend Women in Consumer Finance 2021 – a virtual and in-person conference and networking experience for ALL women in consumer finance.

Event Details »