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Build a Collections Repayment Program Strategy to Break Free from Broken Promises

Repayment programs are crucial in collections, but many fail. Here are the essential elements for a successful repayment program strategy and tips to enhance collections conversations to ensure the right program is chosen and completed.

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[Webinar] Legal Hot Topics in the ARM Industry 

You need to know the latest, most important legal news to stay ahead and protect your business, but how do you know where to focus? Start here. Get an hour of helpful legal guidance on today's most important challenges from three seasoned attorneys during Legal Hot Topics on July 18, at 2pm ET. Register now. 

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NCB Crown Asset Management Spring Oaks Capital

CFPB Releases Supervisory Highlights Focusing on Debt Collection and Loan Servicing Practices

On July 2, the Consumer Financial Protection Bureau (CFPB or Bureau) published the summer edition of its Supervisory Highlights, focusing on examinations of auto and student loan servicing companies and debt collectors that were completed between April 1, 2023 and December 31, 2023. The report also highlights consumer complaints about medical payment products and identifies concerns with financial institutions freezing deposit accounts.

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American Association of Healthcare Administrative Management (AAHAM) Brings Legislative Day Home to the Districts

ST. PAUL, Minn. -- In a bold move to refocus efforts on the grassroots level, the American Association of Healthcare Administrative Management (AAHAM) has redirected its 19th annual Legislative Day from Washington, D.C. to local districts and states. This year’s theme, “Bringing the Message Home,” emphasizes the critical role healthcare providers play in our communities and the importance of addressing healthcare issues at the local level.

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insideARM Weekly Recap – Week of July 1st, 2024

One of insideARM’s top priorities is making sure to inform but not overwhelm. That is why our editorial team only brings you the 3 biggest stories each week. To start the month of July we had a landmark Supreme Court decision, some important things to consider when engaging with consumers, and a new data privacy law that leaves a lot to be desired. Read on below for a rundown of those articles and why we felt you needed to see them!

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Rhode Island Enacts Haphazard Customer Data Privacy Law

Rhode Island Senate Bill 2500, the “Rhode Island Data Transparency and Privacy Protection Act,” was enacted on June 28 without Gov. Dan McKee’s signature. The Act will go into effect Jan. 1, 2026.

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The Roller Coaster of Consumer Spending, the Whiplash of Consumer Sentiment, and How to Effectively Engage for Collections

At the end of 2023, economists were hoping for a “boring” 2024—just a relatively uneventful year thanks to a soft landing with downward trends for inflation, unemployment, and interest rates. But instead, the first half of 2024 has been an economic roller coaster for consumer spending, resulting in a whiplash for consumer sentiment. While the soft landing may still be on track, that track doesn’t appear to be as straightforward as hoped. There is an onslaught of mixed messages:

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