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The Roller Coaster of Consumer Spending, the Whiplash of Consumer Sentiment, and How to Effectively Engage for Collections

At the end of 2023, economists were hoping for a “boring” 2024—just a relatively uneventful year thanks to a soft landing with downward trends for inflation, unemployment, and interest rates. But instead, the first half of 2024 has been an economic roller coaster for consumer spending, resulting in a whiplash for consumer sentiment. While the soft landing may still be on track, that track doesn’t appear to be as straightforward as hoped. There is an onslaught of mixed messages:

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Enhance your compliance team and get the insights you need to protect your business. 

As a Research Assistant member, you’ll get the insight you’re looking for all curated by our team of compliance experts. Features include weekly roundtables with your peers, a weekly newsletter, and a library of up-to-date tools including CMS-enhancing guides, policy templates, policy builder tools, reports, and a state law quick reference matrix that lets you track Statutes-of-Limitation by judgment duration, lien and garnishment, and statutory references, by state and by product type. Learn More.  

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insideARM is grateful to our 2024 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital

Supreme Court Overrules Chevron Doctrine in Landmark Administrative Law Decision

Today, the U.S. Supreme Court issued a landmark decision in Loper Bright Enterprises v. Raimondo overruling the Chevron doctrine. This decision marks a watershed moment in administrative law, fundamentally altering the landscape for judicial review of agency actions under the Administrative Procedure Act (APA).

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insideARM Weekly Recap – Week of June 24th, 2024

There is never a shortage of news in the ARM space, but how do you determine what is worth knowing? That’s where we come in! Our editorial team brings you only the most important news each week. Last week in the ARM industry was a true mixed bag with news from the Colorado legislature, a warning shot from the CFPB, and some inter-industry data to help forecast the remainder of the year. For highlights of these stories and why we at insideARM felt you needed to hear about them, read on!

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Debt Collection Industry Trends and Insights 2024

In the evolving landscape of collections and loss mitigation, understanding the operational challenges and emerging trends is crucial for developing effective strategies. So, we pulsed the industry to shed light on these aspects, offering valuable insights for industry professionals.

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The CFPB’s Increased Focus on Medical Financing Products

Over the course of the last year, the Consumer Financial Protection Bureau (CFPB or Bureau) has increased its scrutiny of medical financing products, such as medical credit cards and installment loans. In July 2023, the CFPB and other federal agencies launched an inquiry into medical payment products, discussed here. Last week, when the CFPB announced its proposed rule to ban the reporting of medical debt on consumer reports, discussed here, it stated it was considering action related to medical financing products. Then this week, the CFPB published a blog examining how financial institutions market their products to healthcare providers in an effort to ensure “consumers aren’t pushed into medical payment products.” The CFPB’s ongoing discourse on this topic signals a potential regulatory crackdown may be coming.

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Orion Capital Solutions Donates to Make-A-Wish Foundation

ORCHARD PARK, N.Y. -- Orion Capital Solutions, a nationally-licensed collection agency, has made a generous donation to the Make-A-Wish Foundation of America, an organization renowned for its efforts in granting life-changing wishes to children with critical illnesses. This contribution highlights the company’s commitment to social responsibility while underscoring the broader importance of community support through charitable donations.

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Legal Hot Topics from the CRC Legal Advisory Board

18 July 2024 at 02:00 p.m.

The legal landscape in the ARM industry is constantly changing. It can be difficult to wade through it all and determine what is important and what steps need to be taken to stay ahead of the curve. 

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