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NY Department of Financial Services announces initiative to collect and publish diversity data

To further its ongoing diversity, equity, and inclusion (DEI) efforts, the New York State Department of Financial Services (DFS) announced an initiative to collect and publish diversity data on the demographic makeup of NY-regulated financial institution’s boards and senior management teams.  In its July 29th business industry letter, DFS emphasized that transparency around this data will help measure progress toward DEI goals, allow firms to assess where they stand relative to their peers, and increase transparency and accountability.

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Whitepaper: How to Automate After-Call Wrap-up and Boost Agent Productivity

Your agents spend on average 25% of their day taking notes. That's $10,000 per agent, per year. Find out how machine learning can automate after-call wrap-up, free your agents from note-taking duty, and radically increase productivity in "Accelerating Agent Productivity," a new whitepaper from Prodigal. Learn more.

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insideARM is grateful to our 2024 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital

Compliance Expert Sara Woggerman to lead iA Research Assistant

ROCKVILLE, Md. -- insideARM and the iA institute, the industry's premier provider of collections compliance, legal, and strategy analysis, are pleased to announce the appointment of Sara Woggerman as head of iA Research Assistant, a resource practical, on-demand collections compliance research and peer networking.

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Hmmmm: Did the Ninth Circuit Just Accidentally End Presumed Express Consent in TCPA Cases?

That’s fine. It's their money, not mine. But anytime you take a case–particularly a bad case (or in this situation an extremely ridiculously bad case)–on appeal you never quite know what sort of unintended consequences might occur. Indeed, its almost guaranteed under the universal law (you know, Murphy’s Law) that something bad is going to happen.

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Coast Hires Jim Benjamin to Lead BPO Emergence

GENESEO, N.Y. -- Coast Professional, Inc. (Coast) has recently established a presence within a new business vertical: Business Process Outsourcing (BPO). With Jim Benjamin as the newly hired Director of Business Development at the forefront of this endeavor, Coast is eager to begin developing relationships and generating business within the market. Benjamin has over 38 years of accounts receivable management (ARM) experience and is an expert in business development, operations, acquisitions, and corporate growth strategies.

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Pamela Murphy Earns Fred Kirschner Instruction Achievement Award

ROCHESTER, N.Y. -- Continental Service Group, Inc., d.b.a. ConServe is proud to announce that Pam Murphy, Vice President of Compliance & Privacy Officer, was recognized and received the Fred Kirschner Instruction Achievement Award for conducting 75 seminars at the 2021 ACA International Annual Convention held in Las Vegas, NV on July 30, 2021.

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Spire Recovery Solutions Contributes to LT Michael P. Murphy Memorial Scholarship Foundation, Draws Attention to The Murph Challenge

LOCKPORT, N.Y. --  Spire Recovery Solutions is grateful for the recent opportunity to contribute to the scholarship program for the LT Michael P. Murphy Memorial Scholarship Foundation. The signature fundraising event for the LT Michael P. Murphy Memorial Scholarship Foundation, the official Murph Challenge, takes place annually on Memorial Day.

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Women in Consumer Finance 2021

6 December 2021 at 02:45 p.m.

Sharpen your leadership skills, expand your professional network and help improve your workplace culture when you attend Women in Consumer Finance 2021 – a conference and networking experience for ALL women in consumer finance.

Event Details »