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CFPB Reports on Employer-Driven Debt

On July 20, the CFPB released an Issue Spotlight covering findings from an inquiry into worker experiences with employer-driven debt. In June 2022, the Bureau launched a formal inquiry on practices and financial products that may cause an employee to owe a debt to their employer. The inquiry focused on debt obligations incurred by consumers in the context of an employment or independent contractor arrangement, including training repayment agreements where employees are required to repay the costs of job training should they voluntarily or involuntarily leave a job within a set time period.

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Boost collections (and compliance) with Voice AI

Take it from the early adopters like Creditor's Discount and Audit Company (CDA) (third-party) and American Finance L.L.C (first Party): a Voice AI solution will transform your debt collection operation. Plus, implementing a Voice AI solution is affordable and much easier to implement than you might think. Learn how collections agencies are deploying voicebots to improve collections and CX, with meaningful consumer interactions, while adding scale and reducing cost. Get the whitepaper here.
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NCB Crown Asset Management Spring Oaks Capital

Spire Recovery Solutions - Community Involvement Q2 Review

Spire Recovery Solutions, a nationally-licensed professional collection agency connecting creditors and consumers for agreeable account resolution, prides itself on being a dedicated advocate for community engagement and social responsibility. The organization has been actively involved in supporting various organizations over the past three months.

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You Don’t Need a Crystal Ball to Predict Industry Volume Trends

Federal Reserve Indicators are Predictors of Collection Industry Accounts Volume.

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Capital Management Services Sponsors Erie County Medical Center Spring Gala

Buffalo, N.Y. -- Community involvement and support play a vital role in fostering the growth and well-being of all our local communities. Capital Management Services, a professional collection agency and call center providing reliable and compliant recovery and special project solutions for our respected client partners across the country, continues to demonstrate its commitment to the community by sponsoring the Erie County Medical Center Spring Gala as a Bronze Sponsor.

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Speaking It Into Existence: A Deeper Dive Into the CFPB Hearing on Medical Billing and Payment Products

On July 11, the Consumer Financial Protection Bureau (“CFPB”) held a hearing on issues surrounding medical debt and specifically, payment products. Not surprisingly, the invited experts and special guests taking part in the discussion predictably targeted some key themes that are of recent interest to the Bureau: trendy exploitative practices targeting vulnerable individuals, the inadequate protection of consumers in a predatory marketplace, and the urgent need for regulatory reform to address and alleviate these systemic problems.

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The Misunderstanding of... Standing

Article III standing has been one of the most talked about and litigated issues since the Transunion decision was published in June of 2021. Though standing might be a factor to consider in your collection or litigation strategy, it may not be nearly as important as all the media coverage would have you believe. Most importantly, standing does not necessarily equal success. Why not? Let’s take a closer look.

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Work Smarter, Not Harder - Compliance Sells! The Intersection Between Compliance and Sales

22 August 2023 at 02:00 p.m.

Compliance sells. Sure, your organization gets a chance to talk about its compliance program in response to questionnaires, but are your salespeople armed with this information? Do you have compliance and sales working together so salespeople can tell prospective clients what sets your organization apart and how you’ll help them increase numbers AND protect their brand?

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