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5th Cir. Dismisses FDCPA Case on Standing Grounds in Class Cert. Appeal

The U.S. Court of Appeals for the Fifth Circuit recently reversed the class certification order of a trial court, finding sua sponte that the plaintiff lacked standing to bring a claim against a debt collection law firm under the federal Fair Debt Collection Practices Act (FDCPA).

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How MRS Leveraged Phone Behavior Insights to Increase Contact Rates in the 7-in-7 Era 

The easiest path to compliance with the 7-in-7 rule is making one call per day. But, collectors that take a one-call-per-day approach risk falling behind competitors, collapsing profit margins, provoking regulatory fines, and lawsuits. In this short, stat-rich case study, find out how MRS BPO used Neustar's Phone Behavior Intelligence (PBI) to optimize their call strategy, reallocate staff to less successful efforts, and increase contact rates 15% in the first month.


Read up on applied call data strategy here.
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insideARM is grateful to our 2024 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital

Create an Empathetic Path to Cure in Collections

Emotional intelligence and making connections are at the heart of empathy. An empathetic approach to debt collection relies on the ability to recognize customer triggers. We teach this as having the awareness to understand someone’s emotions. Once you understand the emotions, you adapt your communications style to make a connection.

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County of Santa Clara Launches CSS IMPACT! Financial Cloud

SAN JOSE, Calif. -- The County of Santa Clara, the home of the “Silicon Valley”, has officially launched phase-one of the implementations of their new Cloud Collections Financial Ecosystem, a major milestone in the consolidation and integration of three disparate legacy systems to “CSS IMPACT! HD™ 2.0”. CSS, Inc., the developers of “IMPACT! HD™ 2.0,” is the leading provider of “NextGen” Cloud Financial Ecosystem platforms for enterprises and government.

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ConServe Lends Support to Ibero-American Action League, Inc. (Ibero)

ROCHESTER, N.Y. -- Continental Service Group, Inc., d/b/a ConServe, together with its team of dedicated employees, proudly supported the Ibero-American Action League, Inc. through their ConServe Cares program in July.  Additionally, the funds raised by the employees' generosity is supplemented by the organization's "Matching Gift Program."  This ongoing initiative symbolizes ConServe's commitment to its corporate mission of helping to improve the human condition.

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Your Problems Come on Two Legs: Managing Consumer Complaints [Podcast]

Please join Consumer Financial Services Partner Chris Willis and his guests, fellow Partner Alan Wingfield and special guest Tom Kline, as they discuss effective consumer complaint management. They’ll touch on the CFPB’s position on complaint management, the elements and benefits of an effective complaint management system, as well as the potential consequences of not having a complaint management system in place. They conclude the podcast by providing practical tips for handling consumer complaints.

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Phillips & Cohen Associates Hires Saima Hassan as Director of Operations for The Estate Registry UK.

WILMINGTON, Del -- Phillips & Cohen Associates, Ltd. (PCA), the global leader in deceased account care servicing and technology solutions, servicing clients in the United States, Canada, United Kingdom, Ireland, Australia, New Zealand, Spain, and Germany, is pleased to announce that Saima Hassan has joined as the UK Director of Operations for The Estate Registry UK (TER).

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Complete Guide to Risk and Gap Assessments - Part 4: Turning your Risk and Gap Review into Action

22 September 2022 at 02:00 p.m.

Performing a risk and gap assessment is great, but if you don’t do anything with your results, your organization will continue to have legal and regulatory exposure. So, what should you do when your risk/gap assessment is complete? How do you shore up the gaps and minimize risk without adding additional staff? In this how-to-webinar, we’ll cover how to use your current resources to effectively turn your gap assessment into action to minimize the risk for your organization.  We’ll also answer any questions you might have too!

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