UDAAP Frenzy: The CFPB’s Focus on Data and Why it Matters to the ARM Industry

The CFPB’s recent announcements are clear: an organization that does not protect consumer data and use it fairly violates the Unfair and Deceptive Acts and Practices Act (UDAAP). It may not be so simple though. To survive the current regulatory environment, ARM entities should pay attention to the substance of each announcement and the method by which the CFPB is expanding UDAAP.

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5th Cir. Dismisses FDCPA Case on Standing Grounds in Class Cert. Appeal

The U.S. Court of Appeals for the Fifth Circuit recently reversed the class certification order of a trial court, finding sua sponte that the plaintiff lacked standing to bring a claim against a debt collection law firm under the federal Fair Debt Collection Practices Act (FDCPA).

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Create an Empathetic Path to Cure in Collections

Emotional intelligence and making connections are at the heart of empathy. An empathetic approach to debt collection relies on the ability to recognize customer triggers. We teach this as having the awareness to understand someone’s emotions. Once you understand the emotions, you adapt your communications style to make a connection.

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County of Santa Clara Launches CSS IMPACT! Financial Cloud

SAN JOSE, Calif. -- The County of Santa Clara, the home of the “Silicon Valley”, has officially launched phase-one of the implementations of their new Cloud Collections Financial Ecosystem, a major milestone in the consolidation and integration of three disparate legacy systems to “CSS IMPACT! HD™ 2.0”. CSS, Inc., the developers of “IMPACT! HD™ 2.0,” is the leading provider of “NextGen” Cloud Financial Ecosystem platforms for enterprises and government.

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ConServe Lends Support to Ibero-American Action League, Inc. (Ibero)

ROCHESTER, N.Y. -- Continental Service Group, Inc., d/b/a ConServe, together with its team of dedicated employees, proudly supported the Ibero-American Action League, Inc. through their ConServe Cares program in July.  Additionally, the funds raised by the employees' generosity is supplemented by the organization's "Matching Gift Program."  This ongoing initiative symbolizes ConServe's commitment to its corporate mission of helping to improve the human condition.

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Your Problems Come on Two Legs: Managing Consumer Complaints [Podcast]

Please join Consumer Financial Services Partner Chris Willis and his guests, fellow Partner Alan Wingfield and special guest Tom Kline, as they discuss effective consumer complaint management. They’ll touch on the CFPB’s position on complaint management, the elements and benefits of an effective complaint management system, as well as the potential consequences of not having a complaint management system in place. They conclude the podcast by providing practical tips for handling consumer complaints.

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WCF 2022

5 December 2022 at 08:00 a.m.

Sharpen your leadership skills, expand your professional network and help improve your workplace culture when you attend Women in Consumer Finance 2022, December 5-7, 2022 at the Renaissance Esmeralda in Palm Springs. 

Registration is now open!

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Featured Resources and Webinars

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