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Four Ways to Refresh Your Recovery Strategy

Banks and lenders have under-invested in their recovery strategies in the past few years, but  losses increasing to pre-pandemic levels should serve as a wake up call: it’s time to do a refresh of your recovery strategy.

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Reach the right person the first time. 

The first step to a good customer experience? Getting in contact with the right customer. It’s increasingly difficult to make a right-party contact in collections. That’s why collectors are engaging with technology vendors for solutions that leverage phone behavior intelligence and insights to help them reach the right customers on the first try. This whitepaper, presented by TransUnion, breaks down the tools and technologies collectors are using to reach the right person at the right time. Download the whitepaper now.
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insideARM is grateful to our 2024 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital

Southern Credit Adjusters, Inc. Collaborates with Skit.ai to Scale and Accelerate Revenue Recovery

NEW YORK, NY -- Skit.ai, the leading conversational voice AI solution provider in the Account Receivable Management (ARM) industry in the U.S., announced its partnership with Southern Credit Adjusters, Inc., a seasoned North Carolina-based debt recovery agency. The partnership aims to enhance the Southern Credit Adjusters’ debt collection process by optimizing and accelerating revenue recovery efforts.

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CFPB Reports on Employer-Driven Debt

On July 20, the CFPB released an Issue Spotlight covering findings from an inquiry into worker experiences with employer-driven debt. In June 2022, the Bureau launched a formal inquiry on practices and financial products that may cause an employee to owe a debt to their employer. (Covered by InfoBytes here.) The inquiry focused on debt obligations incurred by consumers in the context of an employment or independent contractor arrangement, including training repayment agreements where employees are required to repay the costs of job training should they voluntarily or involuntarily leave a job within a set time period.

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Spire Recovery Solutions - Community Involvement Q2 Review

Spire Recovery Solutions, a nationally-licensed professional collection agency connecting creditors and consumers for agreeable account resolution, prides itself on being a dedicated advocate for community engagement and social responsibility. The organization has been actively involved in supporting various organizations over the past three months.

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You Don’t Need a Crystal Ball to Predict Industry Volume Trends

Federal Reserve Indicators are Predictors of Collection Industry Accounts Volume.

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Capital Management Services Sponsors Erie County Medical Center Spring Gala

Buffalo, N.Y. -- Community involvement and support play a vital role in fostering the growth and well-being of all our local communities. Capital Management Services, a professional collection agency and call center providing reliable and compliant recovery and special project solutions for our respected client partners across the country, continues to demonstrate its commitment to the community by sponsoring the Erie County Medical Center Spring Gala as a Bronze Sponsor.

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Work Smarter, Not Harder - Compliance Sells! The Intersection Between Compliance and Sales

22 August 2023 at 02:00 p.m.

Compliance sells. Sure, your organization gets a chance to talk about its compliance program in response to questionnaires, but are your salespeople armed with this information? Do you have compliance and sales working together so salespeople can tell prospective clients what sets your organization apart and how you’ll help them increase numbers AND protect their brand?

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