Hunstein Isn't Over: 4 Things You Need to Know

The 11th Circuit’s September 8, 2022 Opinion dismissed Hunstein (Opinion)[1]. That's good news, right? It is, but debt collectors cannot assume all of the industry’s Hunstein-related problems are gone. The opinion did not completely address the underlying issue nor serve as a permanent bar to these types of actions in all courts, which means Hunstein can absolutely continue to affect the industry. Read on for a practical breakdown of the Hunstein dismissal, what it says, what it doesn't say, and what it all means.

Read the Whole Story »

Radius Global Solutions Receives DebtNext Accredited Partner Certification

AKRON, OH -- DebtNext Software announced that Radius Global Solutions received the DebtNext Accredited Partner Certification.  This program includes an on-site review, a detailed interview process with key management associates and a method to demonstrate an agency’s comprehensive policies, procedures, and best practices around the use of the DebtNext Platform(dPlat) across mutual clients. The findings report and certification create a new way for ARM Vendor’s to share its story as an industry leader.

Read the Whole Story »

The CMI Group Certified Women’s Business Enterprise

PLANO, TX  -- The CMI Group, an employee-owned company (ESOP) and the industry-leading solutions provider to clients nationwide, announced today the company has been officially designated as a Certified Women’s Business Enterprise (WBE) by the Women’s Business Enterprise National Council (WBENC). WBENC is the largest certifier of women’s business enterprises in the United States and a leading advocate for women business owners, leaders and entrepreneurs.

Read the Whole Story »

CRC Suggests California DFPI Amend its Data Retention and Other Proposed Regulations

In July 2022, the California Department of Financial Institutions (DFPI) published proposed regulations that would impact licensing, reporting, and record retention. On August 29, 2022, the Consumer Relations Consortium (CRC) submitted comments to the DFPI to address the proposal's conflicts with other California laws, confusing definitions, and unreasonably burdensome requirements.

Read the Whole Story »

Convoke Launches New Freeform Product

ARLINGTON, Va. – September 7, 2022 – Convoke, a leader in SaaS solutions for the debt collection market, is pleased to announce the launch of a new product: Freeform - a secure and auditable file-sharing tool built for collaboration between credit issuers and third parties.

Read the Whole Story »

TrueML Names Steve Carlson as President, Plans to Accelerate Software Development

LENEXA, Kan. -- One True Holding Company d/b/a/ TrueML, a financial technology software company developing machine learning-driven products that revolutionize the debt collection process, today announced that Steve Carlson will join the company as president. He joins as TrueML readies to accelerate its growth, with plans to expand its industry leading software solution, doubling run rate to reach more consumers with a digital first experience.

Read the Whole Story »

Overcoming Communication Barriers to Reach Your Accounts

14 September 2022 at 02:00 p.m.

In the seven-in-seven Regulation F era, every call counts. Transformation is needed in collection practices to become more precise on how to reach consumers – and precision does not mean making just one call a day.

What if you knew who to contact; what number to use and the best time to connect with consumers?  Phone Behavior Intelligence enables organizations to plan their outreach campaigns to connect with their customers by identifying the most active numbers to call and better align with the timeframes when individual consumers are using their phones.

Event Details »

Featured Resources and Webinars

from insideARM.com

» Why SMS, Email, and Letters Should be the Cornerstone of Your Post-Regulation F Strategy

» How MRS Leveraged Phone Behavior Insights to Increase Contact Rates in the 7-in-7 Era

» How to Automate Legal Processes to Shrink Regulatory Risk & Increase Recoveries

» High Performance Collections Litigation

» Contact Compliance Risk Case Study: High right-party Contacts. Low TCPA Risk.

» The Vendor Management Masterclass III

View all Free Reports and Webinars