Texas Federal District Court Invalidates CFPB Exam Manual Changes Which Opined that Discrimination is a UDAAP Violation

As we predicted long ago, on Friday, September 8, 2023, the Federal District Court for the Eastern District of Texas vacated the changes made in March 2022 to the CFPB’s Exam Manual. On that date, the CFPB purported to use its authority to prohibit unfair, deceptive, or abusive acts or practices (UDAAPs) to target discriminatory conduct, even where fair lending laws may not apply.

Read the Whole Story »

Florida Litigator Chantel Wonder Joins McGlinchey

TAMPA, Fla. -- McGlinchey Stafford is pleased to announce that Chantel Wonder has joined the firm's Financial Services Litigation practice group in Florida as Of Counsel. Resident in Tampa, Chantel is one of 33 attorneys McGlinchey has brought on in 2023 as part of a focused hiring effort to expand its highly integrated team of best-in-class attorneys.

Read the Whole Story »

Who’s Calling?: Augment Your Collections Strategy by Telling Consumers Who’s on the Line

People don’t answer calls from unknown callers. Unsurprisingly, according to insideARM,  the generally-regarded top reason established customers and new customers don’t answer calls is because they come from an unknown caller. Collectors report that roughly two-thirds of both new and existing customers don’t answer the phone because the call’s coming from an unknown caller. In fact, the answer rate for collections calls is sometimes as low as .5%.

Read the Whole Story »

MetCredit Appoints Christen Rumbles as Chief Financial Officer

EDMONTON, Canada -- MetCredit, a national collection agency serving many of Canada’s largest telecommunications firms, financial institutions, retailers, and B2B organizations, is pleased to announce the appointment of Christen Rumbles as its new Chief Financial Officer (CFO). Christen brings a wealth of financial expertise and strategic leadership to the organization.

Read the Whole Story »

Failure to Allege FDCPA Violation in State Court Leads to Tossing of Federal Suit

It can be frustrating when a consumer files a Fair Debt Collection Practices Act (FDCPA) lawsuit in federal court despite the existence of a previous or ongoing state court action to collect the debt at issue. Recently, however, the 10th Circuit Court of Appeals sided with a debt buyer, agreeing that a consumer’s federal FDCPA lawsuit could not proceed because the consumer should have raised his concerns in a previous state court action regarding the debt.

Read the Whole Story »

New York District Court Approves Class Action in FDCPA Case Alleging Improper Debt Assignment Notification

On August 18, a judge in the U.S. District Court for the Western District of New York granted the plaintiff’s motion for class certification for alleged violations of the Fair Debt Collections Practices Act (FDCPA) relating to an allegedly improper debt assignment notification.

Read the Whole Story »

How to Apply Strategic Discipline to Your Collections Strategy

20 September 2023 at 02:00 p.m.

Calls. Texts. Letters. Conversational AI. Time. Channel. Preference.

It’s tempting to throw any combination of approaches to collections strategy together to see what sticks. But if you’re not disciplined in your organization’s approach, you’re leaving money on the table.

Event Details »

Featured Resources and Webinars

from insideARM.com

» NAVIGATING COLLECTIONS LICENSING: How to Reduce Financial, Legal, and Regulatory Exposure

» Reduce Collection Call Costs with Voice AI: Compliant and Easy to Integrate

» A New Kind of Collections Strategy: Empowering Lenders Amid a Shifting Economic Landscape

» Open the Door to SMS Communication for Debt Collection

» The State of Customer Outreach: Top Ten Findings for Collections

» How to Connect with Today’s Digital Consumer

View all Free Reports and Webinars