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Tenth Circuit Finds that Materiality Must be Determined Through the Perspective of the Reasonable Consumer

In a recent Tenth Circuit decision, the Court of Appeals considered whether an alleged violation of the Fair Debt Collection Practices Act (“FDCPA) was material under a “reasonable consumer” standard rather than a “least sophisticated consumer” standard. See Tavernaro v. Pioneer Credit Recovery, Inc., No. 20-3219, 2022 WL 3153234 (10th Cir. Aug. 8, 2022).

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Reach More Customers with Contact and Behavioral Data

Thanks to the 7-in-7 rule, you cannot afford an ineffective calling strategy. It's now more important than ever that you reach your customers on their most active channels at the most ideal times.


Find out how to increase the effectiveness of your contact strategy while meeting Reg F requirements during the upcoming webinar Overcoming Communication Barriers to Reach Your Accounts tomorrow, Wednesday 9/14, at 2pm ETRegister now.
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insideARM is grateful to our 2022 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital TransUnion Provana

insideARM Announces Collections & Recovery, a New Resource for Consumer Lending Professionals in Collections

POTOMAC, Md. — insideARM, the industry's premiere source for in-depth collections industry news and analysis, and The iA Institute are proud to announce the launch of Collections & Recovery, a brand-new industry resource designed specifically for consumer lending professionals in collections and recovery strategy, vendor oversight, or compliance.

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Hunstein Isn't Over: 4 Things You Need to Know

The 11th Circuit’s September 8, 2022 Opinion dismissed Hunstein (Opinion)[1]. That's good news, right? It is, but debt collectors cannot assume all of the industry’s Hunstein-related problems are gone. The opinion did not completely address the underlying issue nor serve as a permanent bar to these types of actions in all courts, which means Hunstein can absolutely continue to affect the industry. Read on for a practical breakdown of the Hunstein dismissal, what it says, what it doesn't say, and what it all means.

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Radius Global Solutions Receives DebtNext Accredited Partner Certification

AKRON, OH -- DebtNext Software announced that Radius Global Solutions received the DebtNext Accredited Partner Certification.  This program includes an on-site review, a detailed interview process with key management associates and a method to demonstrate an agency’s comprehensive policies, procedures, and best practices around the use of the DebtNext Platform(dPlat) across mutual clients. The findings report and certification create a new way for ARM Vendor’s to share its story as an industry leader.

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The CMI Group Certified Women’s Business Enterprise

PLANO, TX  -- The CMI Group, an employee-owned company (ESOP) and the industry-leading solutions provider to clients nationwide, announced today the company has been officially designated as a Certified Women’s Business Enterprise (WBE) by the Women’s Business Enterprise National Council (WBENC). WBENC is the largest certifier of women’s business enterprises in the United States and a leading advocate for women business owners, leaders and entrepreneurs.

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CRC Suggests California DFPI Amend its Data Retention and Other Proposed Regulations

In July 2022, the California Department of Financial Institutions (DFPI) published proposed regulations that would impact licensing, reporting, and record retention. On August 29, 2022, the Consumer Relations Consortium (CRC) submitted comments to the DFPI to address the proposal's conflicts with other California laws, confusing definitions, and unreasonably burdensome requirements.

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Complete Guide to Risk and Gap Assessments - Part 4: Turning your Risk and Gap Review into Action

22 September 2022 at 02:00 p.m.

Performing a risk and gap assessment is great, but if you don’t do anything with your results, your organization will continue to have legal and regulatory exposure. So, what should you do when your risk/gap assessment is complete? How do you shore up the gaps and minimize risk without adding additional staff? In this how-to-webinar, we’ll cover how to use your current resources to effectively turn your gap assessment into action to minimize the risk for your organization.  We’ll also answer any questions you might have too!

Event Details »