Essential headlines, new reports, and best practices from insideARM.com. Got this from a friend?
Subscribe to the ARM Insider
insideARM ARM Insider

Focus on Collections Tech Now for a Successful 2023 Tax Season

Thanks to inflation and complications following government programs, tax season did not go as planned for many collections & recovery executives this year. Companies who do not prepare adequately for the '23 tax season will be disappointed again.

Read the Whole Story »


Why SMS, Email, and Letters Should be the Cornerstone of Your Post-Regulation F Strategy

Thanks to Reg F, companies in the ARM space have to deal with even more onerous restrictions on how, when and how often they can communicate with consumers. These new rules, layered on top of previous rules, continue to chip away at the traditional mainstay of collections: phone calls. In this new whitepaper from Nordis Technologies, find out why collectors should focus on print and digital communications as key pillars of a post-Reg F strategy. Plus, learn how new, cloud-based, omnichannel tools for SMS, email, and letters can help collectors respond quickly to clients, be much more responsive to compliance needs, and improve consumer contact rates.


Download the whitepaper now.
ADVERTISEMENT
Advertisement

insideARM is grateful to our 2022 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital TransUnion Provana

Women in Consumer Finance Supports Women and Girls of Color At Home and Abroad Through Community Impact Initiative

POTOMAC, Md. -- As an event focused on getting more women to the decision-making tables where products are designed and policy is set, Women in Consumer Finance is committed to helping important causes not only within our community but across our wider society. The WCF Community Impact Program supports organizations that provide life-changing opportunities to women and girls of color.

Read the Whole Story »


Tenth Circuit Finds that Materiality Must be Determined Through the Perspective of the Reasonable Consumer

In a recent Tenth Circuit decision, the Court of Appeals considered whether an alleged violation of the Fair Debt Collection Practices Act (“FDCPA) was material under a “reasonable consumer” standard rather than a “least sophisticated consumer” standard. See Tavernaro v. Pioneer Credit Recovery, Inc., No. 20-3219, 2022 WL 3153234 (10th Cir. Aug. 8, 2022).

Read the Whole Story »


ADVERTISEMENT
Advertisement

insideARM Announces Collections & Recovery, a New Resource for Consumer Lending Professionals in Collections

POTOMAC, Md. — insideARM, the industry's premiere source for in-depth collections industry news and analysis, and The iA Institute are proud to announce the launch of Collections & Recovery, a brand-new industry resource designed specifically for consumer lending professionals in collections and recovery strategy, vendor oversight, or compliance.

Read the Whole Story »


Hunstein Isn't Over: 4 Things You Need to Know

The 11th Circuit’s September 8, 2022 Opinion dismissed Hunstein (Opinion)[1]. That's good news, right? It is, but debt collectors cannot assume all of the industry’s Hunstein-related problems are gone. The opinion did not completely address the underlying issue nor serve as a permanent bar to these types of actions in all courts, which means Hunstein can absolutely continue to affect the industry. Read on for a practical breakdown of the Hunstein dismissal, what it says, what it doesn't say, and what it all means.

Read the Whole Story »


Radius Global Solutions Receives DebtNext Accredited Partner Certification

AKRON, OH -- DebtNext Software announced that Radius Global Solutions received the DebtNext Accredited Partner Certification.  This program includes an on-site review, a detailed interview process with key management associates and a method to demonstrate an agency’s comprehensive policies, procedures, and best practices around the use of the DebtNext Platform(dPlat) across mutual clients. The findings report and certification create a new way for ARM Vendor’s to share its story as an industry leader.

Read the Whole Story »


ADVERTISEMENT
Advertisement

Overcoming Communication Barriers to Reach Your Accounts

TODAY! September 14, 2022 at 02:00 p.m. ET

In the seven-in-seven Regulation F era, every call counts. Transformation is needed in collection practices to become more precise on how to reach consumers – and precision does not mean making just one call a day.

What if you knew who to contact; what number to use and the best time to connect with consumers?  Phone Behavior Intelligence enables organizations to plan their outreach campaigns to connect with their customers by identifying the most active numbers to call and better align with the timeframes when individual consumers are using their phones.

Event Details »