Essential headlines, new reports, and best practices from insideARM.com. Got this from a friend?
Subscribe to the ARM Insider
insideARM ARM Insider

California Publishes Notice of Proposed Rulemaking Regulating Student Loan Servicing

On August 30, the California Department of Financial Protection and Innovation (CA DFPI) published a notice of rulemaking action, proposing amendments to the Student Loan Servicing Act.

Read the Whole Story »


How MRS Leveraged Phone Behavior Insights to Increase Contact Rates in the 7-in-7 Era 

The easiest path to compliance with the 7-in-7 rule is making one call per day. But, collectors that take a one-call-per-day approach risk falling behind competitors, collapsing profit margins, provoking regulatory fines, and lawsuits. In this short, stat-rich case study, find out how MRS BPO used Neustar's Phone Behavior Intelligence (PBI) to optimize their call strategy, reallocate staff to less successful efforts, and increase contact rates 15% in the first month.


Read up on applied call data strategy here.
ADVERTISEMENT
Advertisement

insideARM is grateful to our 2022 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital TransUnion Provana

Harvest Strategy Group Onboards New COO, Pete Klipa

DENVER, Colo. -- Harvest Strategy Group is pleased to announce the addition of Pete Klipa as Chief Operating Officer. Mr. Klipa brings 20 years’ executive experience in the accounts receivable space with a strong consumer-focused perspective. His experience includes eight years with Discover Financial Services as senior manager of recovery. Mr. Klipa will be a valuable asset to the team, as well as to Harvest’s clients and vendor partners, as he brings his cross-functional leadership background to further the quality, efficiency, expertise, and performance on which Harvest has built its reputation.

Read the Whole Story »


Focus on Collections Tech Now for a Successful 2023 Tax Season

Thanks to inflation and complications following government programs, tax season did not go as planned for many collections & recovery executives this year. Companies who do not prepare adequately for the '23 tax season will be disappointed again.

Read the Whole Story »


ADVERTISEMENT
Advertisement

Women in Consumer Finance Supports Women and Girls of Color At Home and Abroad Through Community Impact Initiative

POTOMAC, Md. -- As an event focused on getting more women to the decision-making tables where products are designed and policy is set, Women in Consumer Finance is committed to helping important causes not only within our community but across our wider society. The WCF Community Impact Program supports organizations that provide life-changing opportunities to women and girls of color.

Read the Whole Story »


Tenth Circuit Finds that Materiality Must be Determined Through the Perspective of the Reasonable Consumer

In a recent Tenth Circuit decision, the Court of Appeals considered whether an alleged violation of the Fair Debt Collection Practices Act (“FDCPA) was material under a “reasonable consumer” standard rather than a “least sophisticated consumer” standard. See Tavernaro v. Pioneer Credit Recovery, Inc., No. 20-3219, 2022 WL 3153234 (10th Cir. Aug. 8, 2022).

Read the Whole Story »


insideARM Announces Collections & Recovery, a New Resource for Consumer Lending Professionals in Collections

POTOMAC, Md. — insideARM, the industry's premiere source for in-depth collections industry news and analysis, and The iA Institute are proud to announce the launch of Collections & Recovery, a brand-new industry resource designed specifically for consumer lending professionals in collections and recovery strategy, vendor oversight, or compliance.

Read the Whole Story »


ADVERTISEMENT
Advertisement

The Hunstein Ruling Explained: A Guide for Non-Lawyers

19 September 2022 at 02:00 p.m.

The Eleventh Circuit just issued its long-awaited ruling in Hunstein v. Preferred Collection & Management Services, dismissing the case because the plaintiff lacked standing to sue in federal court. The decision doesn't simply erase Hunstein. It has clear implications for the industry. But the ruling itself is… not so clear. 

In this new, short webinar from insideARM and Research Assistant, we'll translate this dense, 80-page ruling from legal-ese into plain English and provide a tight set of coherent, practical takeaways on this critical issue. 

Event Details »