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How Integrated Resourcing Addresses Increased Costs and Declining Revenues

What is Integrated Resourcing?

The debt collection industry is facing major obstacles to profitability, including a decline in revenues due to competitive contingency rates and increased costs from payroll and compliance regulations. Revenue is a huge concern with a decrease in commission and recovery rates.  The 2014 ACA Benchmarking Survey shows that the median commission rate stood at 25.6% while the 2017 Ernst & Young report states that commission fees dropped from 18.1% to 13.9% between 2013 and 2016, a decline of more than 12% in a short period of time [1].

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How to fix gaps in your CMS efficiently and without adding staff

September 22 at 2pm ET. Finding the gaps in your CMS is critical. It's also worthless unless you fix them. Once you’ve performed a gap assessment and found new gaps and risk, what do you do about it? In the new Research Assistant / insideARM webinar, Turning your Risk and Gap Review into Action - A Guide to Risk and Gap Assessments, Pt. IV, you'll find out how to:

  • Pivot from assessment to action 

  • Use best practices for gap remediation

  • Fix gaps without adding additional staff

  • And more

Fix more gaps faster. Register here.

insideARM is grateful to our 2022 Strategic Supporters:

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Republican Senators Send Letter to Director Chopra Calling for Change in CFPB Tactics

A group of 12 Republican Senators have sent a letter to CFPB Director Rohit Chopra in which they urge him “to reverse course and stop using inappropriate tactics to harm financial institutions’ reputations and customer relationships in order to advance your liberal policy preferences.”

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Women in Consumer Finance Partners with Spring Oaks Capital to Provide The Magic of Connection

POTOMAC, Md. -- Women in Consumer Finance (WCF) recently renewed its partnership with industry innovator Spring Oaks Capital to support The Magic of Connection for attendees at its annual unique in-person professional development experience. This year’s event will be held December 5-7, 2022, in Palm Springs, California.

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Finvi Adds Payment Processing to Katabat Debt Collection Platform

BURLINGTON, Mass. – Finvi, a leading provider of enterprise workflow automation software built to accelerate revenue recovery and simplify the payments process, recently launched a new integration between its payments platform and Katabat workflow software. With the addition of the embedded Finvi Payments solution, Katabat is now an all-in-one workflow and payments platform designed to increase collections rates and streamline operations through a combination of powerful digital engagement and payment processing tools.

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ConServe Hires Alicia McKeighan, Associate Vice President, Compliance

Rochester, N.Y. -- Continental Service Group, Inc., d/b/a ConServe, a leader in the collections industry, proudly announces that it has added Alicia McKeighan to their Compliance department in the role of Associate Vice President, Compliance.  In this new role at ConServe, McKeighan will oversee the company’s compliance and ethics team, by working closely with ConServe leadership, employees, Clients and their Consumers to ensure best-in-class compliance practices.

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California Publishes Notice of Proposed Rulemaking Regulating Student Loan Servicing

On August 30, the California Department of Financial Protection and Innovation (CA DFPI) published a notice of rulemaking action, proposing amendments to the Student Loan Servicing Act.

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How to Create a Winning Collections & Recovery Strategy Part I

19 October 2022 at 02:00 p.m.

After years of unprecedented cash flow for consumers, a potential recession and reeling stock market, plus inflation leading to the cost of necessities skyrocketing means that it’s never been more crucial for banks and originators to renew their focus on collections and recovery. This webinar will cover how to create a winning collections & recovery strategy after a turbulent 2022, including where collections & recovery departments should invest, how to navigate the active regulatory environment, and what 2023 might look like for collections & recovery departments.

Event Details »