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“Routine Practice Evidence” Carries the Day for TCPA Defendant on Summary Judgment

One of the most important pieces of evidence in any case for a TCPA defendant is evidence of their policies and procedures.

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How MRS Leveraged Phone Behavior Insights to Increase Contact Rates in the 7-in-7 Era 

The easiest path to compliance with the 7-in-7 rule is making one call per day. But, collectors that take a one-call-per-day approach risk falling behind competitors, collapsing profit margins, provoking regulatory fines, and lawsuits. In this short, stat-rich case study, find out how MRS BPO used Neustar's Phone Behavior Intelligence (PBI) to optimize their call strategy, reallocate staff to less successful efforts, and increase contact rates 15% in the first month.


Read up on applied call data strategy here.
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NCB Management Services, Inc. Hires Stephanie Schenking as VP of Portfolio Acquisitions

TREVOSE, Pa.-- NCB Management Services, Inc., recently announced the hiring of Stephanie Schenking as VP of Portfolio Acquisitions.  Stephanie joins NCB with more than twenty years’ experience working in the financial services industry. She has a proven track record building strategic partnership, enhancing the customers’ experience and driving superior results. Most recently, Stephanie served as Agency Relationship Manager at Crown Asset Management, where she created excitement with transparency among agencies that led their drive to compete.

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CFPB Signals Increased Regulation of Buy Now, Pay Later Products

After analyzing public feedback, as well as information gathered from the five providers of Buy Now, Pay Later (BNPL) products, the Consumer Financial Protection Bureau (CFPB) issued a report, making it clear that the CFPB plans to increase regulation of the BNPL industry.

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Halsted Financial Services Partners with Prodigal to Elevate Customer Experiences

CHICAGO, Ill. and MOUNTAIN VIEW, Calilf.-- Halsted Financial Services places a high value on conversations its agents have with consumers. To maximize that value, Halsted has partnered with Prodigal to utilize Prodigal’s ProNotes solution to humanize each conversation and provide additional context for its agents both before and during calls.

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IC System Breaks a Record at Charity Golf Tournament

St. Paul, Minn. -- IC System hosted its annual Charity Golf Tournament at Tanners Brook Golf Course in Forest Lake, Minnesota, on Friday, July 15. Now in its 24th year, the event brought IC System employees, vendors, and business associates together for a day of course games and friendly competition for a good cause. This year, the tournament broke its record for charitable donations.

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How Integrated Resourcing Addresses Increased Costs and Declining Revenues

What is Integrated Resourcing?

The debt collection industry is facing major obstacles to profitability, including a decline in revenues due to competitive contingency rates and increased costs from payroll and compliance regulations. Revenue is a huge concern with a decrease in commission and recovery rates.  The 2014 ACA Benchmarking Survey shows that the median commission rate stood at 25.6% while the 2017 Ernst & Young report states that commission fees dropped from 18.1% to 13.9% between 2013 and 2016, a decline of more than 12% in a short period of time [1].

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Complete Guide to Risk and Gap Assessments - Part 4: Turning your Risk and Gap Review into Action

TODAY! September 22, 2022 at 02:00 p.m.

Performing a risk and gap assessment is great, but if you don’t do anything with your results, your organization will continue to have legal and regulatory exposure. So, what should you do when your risk/gap assessment is complete? How do you shore up the gaps and minimize risk without adding additional staff? In this how-to-webinar, we’ll cover how to use your current resources to effectively turn your gap assessment into action to minimize the risk for your organization.  We’ll also answer any questions you might have too!

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