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Debunked! Four Compliance Myths and Misconceptions for Collections

Trying to keep up with regulations in debt collection can feel overwhelming especially with new cases and federal guidance coming out regularly interpreting the law and states actively amending or creating new laws that impact debt collectors, original creditors, and current creditors.

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How an Empathy-First Strategy Can Improve Your KPIs

When companies focus too much on collections and not enough on their customers' situation, it inevitably leads to friction. You don't have to choose between empathy and results. 


In this new whitepaper from Allsec Technologies, find out how a leading credit card issuer implemented an empathy-driven, ROI-boosting collection strategy through segmentation analytics, which helped them minimize friction, and reduce accounts on the ‘Do Not Call’ list, customer delinquencies, and roll rates.


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insideARM is grateful to our 2022 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital TransUnion Provana

Final Chance to Nominate Female Colleagues for Women in Consumer Finance Uplift Awards

Have you been looking for an opportunity to recognize some of the fabulous women on your team? The Women in Consumer Finance Uplift Awards program is your chance! We have extended the deadline for submissions from September 30th to October 5th.

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Mike Frost and Chad Echols Form New Law Firm

Mike Frost, formerly the Managing Partner at Malone Frost Martin PLLC (MFM), and Chad Echols, owner of The Echols Firm, LLC have joined forces creating a new firm, Frost Echols LLC. This boutique law firm, with a nationwide presence will open October 1, 2022.

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How to Defeat FDCPA Lawsuits Today: New Strategies + Proven Techniques [Video]

While the debt collection industry spent 2022 focused on Regulation F and the Hunstein cases, consumer attorneys remained diligent in filing a record number of other FDCPA lawsuits against debt collectors again in 2022.  Further, the most effective strategies for defeating these FDCPA cases shifted recently, with motions to dismiss again being considered “the first arrow from the quiver” used by debt collectors to prevail in some of these matters.

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ARC Hires Dennis Guetterman as Sr. Vice President of Acquisitions

BLOOMINGTON, Minn. – Absolute Resolutions Corp. (“ARC”), headquartered in Bloomington, MN, announced today that Dennis Guetterman has joined the company as Sr. Vice President of Acquisitions.

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Creditors Adjustment Bureau Prevails in a Landmark California Appellate Court Decision

LOS ANGELES, Calif -- Creditors Adjustment Bureau (CAB) recently prevailed in a landmark California appellate court decision. The ruling in Creditors Adjustment Bureau, Inc. v. Ray Imani, 2022 Cal. App. LEXIS 689, establishes case law that provides specific guidelines and assurances for purposes of structuring settlement agreements. The decision stands up against the 2008 California appellate decision in Greentree Financial Group Inc. v. Execute Sports, Inc., (2008) 163 Cal.App.4th 495.

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Tips to Manage the Biggest Challenges in Procedures, Training, and Vendor Management Right Now

6 October 2022 at 02:00 p.m.

In this compact, practical Research Assistant webinar and roundtable discussion - presented by Provana - find out how the industry is solving the biggest current compliance challenges in training, policies and procedures, and vendor management. You'll learn about:

  • Which new tactics you can use to ensure your front-line staff stays trained on state and federal laws coming out every day 
  • How best to meet client demands for policies and procedures that are updated to reflect new state and federal laws 
  • Which tools, tactics, and strategies you can use to monitoring your vendors adequately and minimize your risk

Event Details »